About

• Company Description
• "Why work for Accor?"
• We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
• By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
• Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
• Job Description
• The Front Desk Agent acts as an ambassador for the hotel; providing a warm and personal welcome upon arrival, any assistance needed throughout the guests’ stay, and settling accounts accurately upon departure.

What you will be doing

• Serve as an ambassador of the hotel, delivering a warm, professional welcome and farewell that reflects Fairmont’s Service Promise and Values.
• Provide attentive, personalized service by responding promptly to guest requests, coordinating with other departments, and ensuring follow-up.
• Manage check-in, check-out, and billing processes accurately while maintaining up-to-date guest accounts and records.
• Handle reservations, bookings, and special requests efficiently to optimize guest satisfaction and hotel revenue.
• Promote Fairmont’s loyalty programs and contribute to rate and RevPAR growth through effective upselling.
• Uphold all Front Office, Health & Safety, and environmental standards to ensure a safe, sustainable, and exceptional guest experience.
• Qualifications
• Ability to work in an ever-changing and often busy environment
• Must be self-motivating, a team player and have a high level of guest service orientation
• Must have excellent verbal, comprehensive & written English communication skills
• Must have a professional attitude along with impeccable presentation
• Highly organized with the ability to be flexible with work hours and days off
• Strong computer knowledge. Knowledge of Opera Property Manager an asset
• Previous Hotel Front Office experience an asse
• Post secondary diploma in a Hospitality Management Program an asse
• Fluency in a second language as it relates to the hospitality industry is an asset
• Additional Information

What’s in it for you

• Full time employees will be eligible to join the benefit plan which includes extended medical (Health, Dental, Life Insurance, Short Term Disability)
• Full time employees will also be eligible to participate in Fairmont Pension Plan, which includes matched employee contributions
• Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Discounted meals in our staff cafeteria
• Exclusive discounts at Accor branded properties worldwide with our colleague benefit card
• Complimentary dry-cleaning services for your work attire
• Learning programs tailored to hone your skills and talents
• Opportunities to make a meaningful impact by participating in our Corporate Social Responsibility initiatives, including our Sustainability Committee and Diversity, Equity & Inclusion (DEI) Committee
• Career advancement opportunities, with pathways to national and international promotions, the opportunities are limitless
• Access to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax-Free Savings Account (TFSA) (for salaried roles)
• Who We Are: Located in the heart of vibrant downtown Winnipeg, Manitoba -- at the historic corner of Portage and Main -- Fairmont Winnipeg luxury hotel extends the naturally warm reception of the Prairies. Just step outside our Winnipeg hotel and the city is at your feet.

Our commitment to Diversity & Inclusion

• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We are happy to provide you accommodation at any stage of the application process, please contact the Talent & Culture Department and we will work with you to accommodate your needs.
• Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
• When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.