About

Must be available to work mornings, evenings, and weekends

The Customer Service Representative works directly with customers and employees, handling inquiries, product returns, exchanges and sales transactions efficiently and professionally. Customer service and computerized cash register proficiency is essential for success in this position to enhance the customer experience

Customer Service

· Smiles, makes eye contact, greets and thanks customers

· Guides customer to the location of requested items.

· Ends the discussion with the customer using a closing statement (e.g., “Is there anything else I can do for you today?” “Did you find everything you were looking for?” “Thank you for shopping at Canadian Tire!”).

· Responds to and handles multiple customer inquiries, requests and concerns in a timely manner, over the phone and in person.

· Deals with challenging situations and conflict resolution in a professional manner.

Operations

· Operates cash register, computer, printer and electronic funds terminals (debit cards, credit cards) and enters all relevant coding in Canadian Tire systems.

· Processes returns and exchanges using the computerized system.

· Follows established policies and procedures on returns and rain checks.

· Maintains merchandise around the customer service area and ensures that retail basics are executed efficiently (labels, facing, clean area etc.).

· Processes customer purchases efficiently, following standardized procedures.

· Accurately verifies merchandise quantities, descriptions and price.

· Follows up with product returns to ensure they are sent to the respective departments.

· Identifies and alerts Management to security problems, customer concerns and inquiries.

· Shares opinions and ideas on how to improve store processes and success.

· Participates in meetings and all training as required; listens to feedback to improve their own abilities.

· Complies with company, store and department policies.

· Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.

· Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others.

· Completes other tasks, as required.

Requirements

· Basic math and typing skills.

· Ability to work efficiently with computerized and cash register systems.

· Organizational ability and attention to detail.

· Ability to work under minimum supervision.

Successful candidates will demonstrate the following competencies:

· Strong orientation towards customer service excellence.

· Highly approachable, customer-oriented individual who thrives in offering exceptional service to customers.

· Strong belief in the Canadian Tire Values of honesty, integrity and respect.

· Effective written and oral communication skills (probing, listening, etc) and the ability to maintain professional communication, even in challenging situations.

· Ability to complete retail tasks according to instructions and to demonstrate responsibility for outcomes.

· Ability to work in a fast-paced team environment that provides assistance and support to co-workers to achieve common goals.

· Ability to resolve retail and/or customer issues.

· Ability to multitask, adapt and cope with challenging and changing situations.

· Positive attitude, punctuality and solid work ethic.

We are an equal opportunity employer and ensure those underrepresented are strongly considered. All qualified individuals who would contribute to the diversification of our business are encouraged to apply.

Job Type: Part Time

Job Types: Full-time, Part-time

Pay: $15.35-$16.00 per hour

Benefits:

• Employee assistance program
• On-site parking
• Store discount

Application question(s):

• Are you available to work weekends?

Experience:

• Cash handling: 1 year (preferred)
• customer service: 1 year (preferred)

Work Location: In person