Advantages
Career Pathway: Excellent entry-level opportunity to gain exposure to the banking industry with strong potential for contract extension and conversion to a permanent role.

Skill Development: Great opportunity to build essential soft skills, including time management, organization, and adherence to quality standards.

Team Environment: Join a small, collaborative, and friendly team (5–9 members) dedicated to teamwork and successful delivery.

Fixed Schedule: Predictable Monday to Friday schedule with fixed core hours and no rotational shifts.

Responsibilities
Document Preparation: Manage the full process of preparing financial documents for digitization, including locating the correct customer profile in the digital system and matching the corresponding paper file.

Physical Handling: Execute the physical logistics of the role, including the handling, lifting, and moving of file boxes, and performing repetitive hand/wrist movements associated with document preparation.

Data Entry and Tracking: Accurately log customer details, file identifiers, and preparation status into tracking spreadsheets, utilizing strong data entry skills to ensure precise documentation.

Workflow Coordination: Coordinate effectively with the scanning team and other departments to ensure a smooth, timely workflow and accurate processing of sensitive business information.

SLA Adherence and Compliance: Prioritize and manage individual workload to consistently meet SLA requirements for service and productivity, adhering strictly to established guidelines and confidentiality protocols (e.g., AML).

Risk Mitigation: Investigate and escalate non-standard or high-risk activities as appropriate, exercising discretion in managing confidential file information.

Qualifications
Mandatory Requirements
Bilingualism: Mandatory fluency (verbal and written) in both French and English.

Experience: 0–2 years of overall experience, with strong organizational and time management skills.

Physical Capability: Ability to work a physical role involving lifting and moving boxes and comfortable with repetitive hand/wrist movements.

Technical Skills: Proficiency with MS Office Suite (Outlook, basic Excel for accurate data entry in cells).

Operational Mindset: Proven ability to work in a fast-paced environment and experience working with SLA (Service Level Agreements) requirements.

Education: High school diploma is mandatory; post-secondary education is preferred.

Desirable Qualifications
Previous filing experience or experience in an administrative function requiring strong document management.

Prior exposure to the banking industry.

Summary
If you have experience in a professional corporative environment and you are interested in the Service Officer role, please apply online today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.