Career Growth: Long-term 1-year contract with significant potential for extension and conversion to a permanent role within a large organization.

Specialized Exposure: Gain valuable experience in deposit compliance, regulatory adherence, and account remediation processes within Small Business Banking.

Free Parking: Free parking is provided at the Markham location.

Predictable Schedule: Fixed Monday to Friday schedule with a clear, set rotational shift structure and a supportive, collaborative team culture

Responsibilities
Compliance Review & Maintenance: Conduct thorough reviews of customer accounts and files to identify discrepancies or missing information, following end-to-end procedures for Business Account compliance.

Customer Contact & Support: Provide excellent non-face-to-face support, primarily over the phone, to assist customers in updating missing information and resolving general inquiries promptly and effectively.

Service Excellence: Create an exceptional customer experience during every interaction, contributing to ongoing customer loyalty and ensuring advice is accurate and professional.

Data Management: Navigate multiple systems and screens to locate and update customer information accurately, ensuring all documentation prepared reflects client and business intentions.

Procedural Adherence: Adhere strictly to company policies, procedures, and standards, and ensure all interactions and file maintenance are thoroughly documented.

Team Collaboration: Work effectively as part of a 12-person team, using strong relationship skills when communicating with partners, colleagues, and customers.

Qualifications
Mandatory Requirements (Must-Have)

Experience: 1+ years of relevant work experience in a customer service or contact center environment, demonstrating confidence in phone interactions.

Communication: Excellent interpersonal and communication skills, both written and verbal, with the ability to engage with customers professionally.

Operational Skills: Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and strong organizational skills.

Adaptability: Ability to work in a fast-paced environment, manage ambiguity, and quickly adapt to solve business problems.

Education: Undergraduate degree and/or equivalent relevant work experience.

Desirable Qualifications (Nice-to-Have)

Previous experience in the Banking or Financial Services industry.

Proficiency with Customer Relationship Management (CRM) tools.

Additional Language Capabilities such as Mandarin, Punjabi, Hindi, Cantonese, or French are a strong asset.

Summary
If you are interested in the Operations Officer role please apply online today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.