Career Growth: This is a 1-year contract with a strong possibility of both an extension and/or conversion to a permanent position, offering a clear career trajectory.
Work Arrangement: This is an Onsite/Hybrid role located at 4880 Tahoe Boulevard, Mississauga, Ontario.
Stability: Join a supportive and inclusive team culture within a stable Credit Centre Operations unit.
Schedule: Standard full-time hours (Monday-Friday, 8:00 AM - 5:00 PM for training), with the possibility of overtime based on proficiency and business need.

Responsibilities
Process Management: Thoroughly review incoming requests, determine the necessary action, and accurately follow all corresponding instructions and operational procedures.
Quality Assurance: Ensure all required processing and enquiries are fulfilled, maintaining a high standard of accuracy to meet established Service Level Goals (SLAs).
Customer Focus: Positively contribute to the overall customer experience and loyalty index by ensuring all requests are handled with care and efficiency.
Problem Resolution: Appropriately address customer problems utilizing established internal and external partner problem resolution processes, escalating issues when required.
Reporting: Report directly to a Team Manager and maintain a high level of productivity, with performance measured based on the number of files completed.

Qualifications
Must-Have Skills
Education: A College degree in a related field (e.g., Finance, Trade Processing related role).
Experience: 3−5 years of overall professional experience, ideally in a role requiring attention to detail and high-volume processing.
Procedural Acumen: Proven ability to consistently meet and exceed Service Level Agreements (SLAs).
Technical Proficiency: Solid working experience with MS Office applications.

Soft Skills
Communication: Excellent written communication skills, as the majority of stakeholder interaction will be non-verbal.
Detail-Oriented: Exceptional attention to detail to ensure accuracy in processing complex instructions.
Efficiency: Strong time management and organizational skills with the ability to multitask effectively.
Nice-to-Have Assets
Industry Experience: Prior banking or financial services experience is a definite asset.
Financial/Filing Experience: Experience with general finance, filing systems, or dealing with various state regulations.

Summary
If you are interested in the operations officer role please apply online today! www.randstad.ca

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.