About

e-mediate is currently seeking enthusiastic and customer-centric individuals to join our team as Online Customer Service Representatives. This is an excellent opportunity to work from the comfort of your own home and be an integral part of a company dedicated to delivering exceptional customer experiences. We believe that a balanced work-life balance is crucial for the well-being and productivity of our employees.

We are looking to hire for a position on the West Coast of Canada, a position on the East Coast of Canada, and another position in Europe.

Schedule:

• 8 hour work days (exclusive of minimum 30 minute unpaid break)
• 5 days a week, Saturday and Sunday will be 2 of the working days
• Work day hours will depend on job location (training hours will differ)

Responsibilities:

• Respond promptly and professionally to customer inquiries via various online channels (chat, email, social media) with a customer-first approach.
• Provide accurate and detailed information about our products/services, policies, and procedures.
• Assist customers with troubleshooting, order placement, returns, and other inquiries.
• Handle and resolve customer complaints or concerns in a calm and efficient manner.
• Collaborate with internal teams to ensure timely resolution of customer issues and follow-up when necessary.
• Maintain accurate records of customer interactions and transactions.

Requirements:

• Previous experience in a customer service or related role is preferred, but not required.
• Excellent written and verbal communication skills in English (French or other languages are a bonus)
• Strong understanding of audio equipment, sound systems, and amplification technology.
• Strong problem-solving and multitasking abilities.
• Typing skills of over 60 words per minute (wpm).
• Ability to work independently, prioritize tasks, and meet deadlines.
• Proficiency in using online communication tools and platforms.
• Strong empathy and patience when dealing with customer inquiries or complaints.
• A quiet and distraction-free home office setup.
• High-speed internet connection and a reliable computer.

Benefits:

• Work-life balance: Enjoy the flexibility of working from home, allowing you to maintain a healthy work-life balance and save time on commuting.
• Competitive salary: We offer a competitive salary package, in-line with your skills and experience.
• Supportive team environment: Join a supportive and collaborative team that values teamwork, open communication, and knowledge sharing.
• Employee benefits: following BC's employment standards, which include sick days and 2 weeks paid vacation

If you are passionate about providing outstanding customer service and are looking for a remote position with a focus on work-life balance, we encourage you to apply. Join us at e-mediate and be part of a team that is dedicated to delivering exceptional customer experiences. Apply now with your resume and a cover letter highlighting your relevant skills and experience.

Note: Due to the high volume of applications, only shortlisted candidates will be contacted. We appreciate your understanding.

Job Type: Full-time

Pay: From $20.00 per hour

Application question(s):

• Can you work weekends?

Education:

• Secondary School (required)

Experience:

• Customer service: 1 year (preferred)

Work Location: Remote