• Life insurance coverage providing peace of mind for you and your family.
• Convenient on-site parking is available, making your daily commute to the workplace stress-free.
• Opportunity to work within the exciting interior design and woodworking industry, perfect for those with an eye for color and trends.
• A collaborative and supportive company culture that values teamwork, respect, and professional development.
• Access to specialized training and support through Randstad, helping you refine your business administration skills.

Responsibilities
• Handle incoming inquiries professionally via phone and email, serving as the first point of contact for clients and partners to ensure a superior customer service experience.
• Execute precise data entry by managing order data and updating customer information within the sales management system to maintain accurate records for the business administration team.
• Collaborate closely with the production team to monitor inventory, manage expectations, and adjust lead times to ensure on-time delivery for customers.
• Coordinate complex logistics, including arranging product shipments and scheduling pickups with various courier companies to streamline the supply chain process.
• Generate and issue essential financial and operational documents, including invoices, packing slips, and order acknowledgments, ensuring all paperwork meets compliance standards.
• Manage the sample distribution process by arranging and dispatching product samples to current and prospective clients, helping to drive sales and market engagement.
• Provide comprehensive general administrative support to the management and operational teams to ensure the office runs efficiently and effectively.
• Monitor and organize office supplies and filing systems, contributing to a tidy and structured work environment that facilitates productivity.

Qualifications
Candidates wishing to apply for this role must meet the following criteria to be considered:

• A diploma or degree from a post-secondary institution, or an equivalent combination of education and relevant professional experience.
• Minimum of 3 years of experience in a customer service role, administrative support, or a related business administration field.
• Complete fluency in English (written and spoken) is mandatory; Japanese communication skills are an asset but not required.
• A valid Canadian driver's license is required for this role.
• Physical ability to occasionally lift sample boxes weighing approximately 28 lbs to assist with shipping and office organization.
• Demonstrated interest or previous experience in the woodworking, manufacturing, or interior design industry is highly preferred.
• Reliable transportation to the workplace for an in-person role.

Summary
If you are a detail-oriented professional ready to bring your organizational skills to a thriving manufacturing company, we want to hear from you. This Office & Customer Support Assistant role is a fantastic opportunity to build your career in business administration while working with a product that shapes the interior design world. Apply today to connect with our team of expert recruiters who are dedicated to matching your skills with the perfect employer.

If this position isn't quite the right fit, we still want to help you find your dream role. Contact us today to explore other opportunities in administration, finance, and operations that align with your career goals!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.