About

• Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Night Audit for the Delta Conference Centre in Guelph, ON!

• Night Auditor (Overnight Shift 11 PM-7 AM)

Job Purpose

• * Welcome guests and consistently provide friendly and attentive service 
• * Demonstrate professionalism at all times and comply with company standards of appearance
• * Maintain confidentiality of guest and proprietary information
• * Process all Night Audit Reports as per company policy, prepare systems for the next day. 
• * Promptly check in guests ensuring identification and credit card information matches reservation in addition to being complete and accurate
• * Thank guest for choosing to stay at our Hotel; let them know we appreciate their business
• * Ensure all departing guests have been checked out; accurately post charges and process final payment; offer guest manual or e-mailed receipt; email guest survey link 
• * Coordinate with Housekeeping to track and update room status in computer system
• * Assign room, process authorization, ensure guest signs registration card, prepare rooms keys and provide guest with property amenity and services information
• * Obtain vehicle license information and accurately record in guest’s reservation file   
• * Promptly answer incoming calls, respond to incoming faxes and e-mail inquiries
• * Communicate with other departments to ensure guest requests are resolved without delay
• * Create reservations providing information regarding special rates, packages and cancellation policy(s)
• * Promote Hotel rewards program and provide details regarding membership and benefits
• * Print end of shift report(s), reconcile float, complete required paperwork and deposit pouch 
• * Follow Health & Safety and Emergency policies and procedures 
• * Maintain a clean and well organized work area 
• * Ability to multi-task and work in fast paced environment   

• * Ability to work various shifts including evenings, weekends and holidays

• PHYSICAL REQUIREMENTS

• * Lift, carry, push, pull, and place objects weighing up to 30 pounds  
• * Standing for extended periods of time. 

Qualifications and Requirements

• High School diploma /Secondary qualification or equivalent.

• Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

This job requires the ability to perform the following

• * Frequently standing up behind the desk and front office areas.
• * Carrying or lifting items weighing up to 50 pounds / 23 kilograms.
• * Handling objects, products and computer equipment.
• * Basic computer skills to operate various property management and reservations systems, etc.

Other

• * The pay range for this position is $19.50-$20.50 per hour, based on experience and qualifications.
• * Being passionate about people and service.
• * Strong communication skills are essential when interacting with guests and employees.
• * Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
• * Basic math skills are used frequently when handling cash or credit.
• * Problem-solving, reasoning, motivating, and training abilities are often used.
• * Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits At A Glance

• * Team Driven and Values Based Culture
• * Medical/Dental/Vision
• * Vacation Pay
• * Daily Pay Available
• * Career Growth Opportunities
• * Reduced Room Rates throughout the portfolio
• * Third Party Perks (Movie Tickets, Attractions, Other)
• * Employee assistance program
• * Employee discount