Technical Guidance: Provide strong technical leadership, ensuring the team adheres to NOC processes, proper remediation procedures, and high-quality ticket documentation.
Incident Response: Serve as a key contributor during P2/Major incidents, providing hands-on support, managing the incident queue, and prioritizing triage based on critical devices and services.

Process Improvement: Identify, explore, and report on new automation opportunities to reduce repeated tasks and enhance existing tools. Create and peer-review Methods of Procedure (MoPs) and "how-to" documentation.
Stakeholder Communication: Engage with wider operational teams and third-party vendors. Prepare clear, business-friendly update notifications for senior management regarding significant issues.

Responsibilities
Responsibilities & Accountabilities": The Senior IT Operations Analyst – NOC Shift Leader will provide senior-level support for the enterprise network infrastructure, covering LAN, MAN, WAN, Wireless, Firewall, Load Balancer, and Optical solutions. This role includes critical incident management, support for Business Recovery Planning (BRP) capabilities, and technical leadership for the shift.

Queue Management: Collaborate with management to manage the incident and work intake queues, ensuring a smooth, well-documented handover of all work to the next shift.
Performance: Jointly prepare and manage team productivity metrics with managers, providing meaningful input and feedback on team member performance.

Qualifications
SkillExperience Required
CCNP (Cisco Certified Network Professional)Minimum 8 Years
Cisco Networking (Routers/Switches)Minimum 8 Years
Network Operations/Production EnvironmentMinimum 8 Years
Network Troubleshooting (Connectivity, Triage)Minimum 8 Years
Network Management Tools/ApplicationsMinimum 8 Years

Educational/Certification Requirements:
A Technology Degree/Diploma or equivalent work experience.
CCNP certification with a minimum of 8 years work experience in a Network Operations/Production environment.
Note: We are seeking hands-on, deeply knowledgeable professionals. Candidates with excessive experience (e.g., 20+ years) may be overqualified for this hands-on role.

Desired Skills & Experience (Nice to Have)
CCIE certification (Cisco Certified Internetwork Expert).
Experience with advanced network monitoring tools such as SevOne, NetBrain, Infoblox, ExtraHop, or ThousandEyes.

Summary
Candidate Profile
The successful candidate will be a strong team player, highly organized, and able to multi-task in a dynamic environment.

Strong communication (verbal and written) is essential for interacting with internal support groups, clients, and vendors.

A sound understanding of network environments (TCP/IP, Cisco routers/switches, Firewall, Load Balancers, WiFi) and telecommunications concepts.

Proven ability to execute diagnostic techniques and apply sound second-level problem determination and source identification skills across various network technologies.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.