About

Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. About the role The HR Service Delivery Manager is responsible for overseeing Element’s HR Service Delivery operations supporting global regions, including the US, Canada, Ireland, and Mexico. This position is accountable for building a consistent, efficient, and high-quality service delivery model that supports the employee lifecycle, enhances scalability, and enables Centers of Expertise (COEs) to focus on more strategic priorities. What you’ll do Strategy & Transformation Ensure that HR Service Delivery objectives are fully integrated with the overarching People Services strategy and the specific requirements of regional HR operations. Oversee the centralization of Workday transactions, developing processes, accountability frameworks, and service standards. Lead and manage the transformation of the employee portal by introducing new features, improving usability, and ensuring that all team members have easy access to essential resources and information. Team Leadership & Development Provide direction, coaching, and mentorship to HR Service Delivery team members, fostering an environment of collaboration, growth, and continuous learning. Establish clear goals and performance standards, conducting regular feedback and development conversations to support individual and collective achievements. Identify skills gaps and facilitate targeted training and career development opportunities, ensuring the team is equipped to deliver high quality, employee-centric services. Service Delivery & Global Operations Oversee Tier 1 HR support across Payroll, Benefits, and HRIS through ServiceNow, ensuring timely triage, accurate resolution, and seamless escalation to COEs. Define, monitor, and report on Service Level Agreements (SLAs) and service metrics to drive accountability and decision-making. Anticipate and resolve regional delivery challenges, ensuring compliance with local requirements while maintaining global consistency. Process Excellence & Governance Drive enterprise-wide HR process standardization, simplification, and automation to eliminate inefficiencies and manual workarounds. Establish and enforce governance frameworks, ensuring data quality, integrity, and compliance across all HR services. Partner with the HRIS leader to facilitate change management efforts related to Workday updates, testing, and training, ensuring successful adoption of new system functionality. Continuous Improvement & Project Management Champion a culture of continuous improvement by proactively seeking opportunities to optimize HR service delivery, streamline processes, and increase operational efficiency. Oversee the design, implementation, and tracking of HR projects and initiatives, ensuring alignment with organizational goals and timely execution. Lead cross-functional projects, maintain clear communication channels, and ensure stakeholders remain informed and engaged throughout all phases of project delivery. Collaboration & Stakeholder Influence Serve as a trusted partner to HR COEs, Payroll, HRIS, and Health & Wellness, ensuring integrated support across the employee lifecycle. Build and manage relationships with HRBPs, supporting their transition from transactional to strategic roles. Manage vendor relationships and hold accountability for third-party service quality and outcomes. Employee Experience & Change Leadership Promote a culture of service excellence by prioritizing accessibility, precision, and prompt delivery. Lead communication, training, and change management efforts for People Services initiatives, HR processes and system changes, including recurring annual events such as year-end and open enrollment. Provide thought leadership on emerging HR service delivery practices, ensuring the model remains modern, scalable, and employee focused. Basic Qualifications Post-secondary education in Human Resources, Business Administration, or Technology. 10+ years of progressive HR Shared Services or Service Delivery leadership experience. Demonstrated success leading service delivery transformations, including the centralization of transactions or process migrations. Proven track record managing global or multi-regional HR delivery teams. Strong knowledge of HR operations, including HRIS (Workday), Payroll, Benefits, and employment law compliance. Experience with case management systems (ServiceNow preferred). Strong strategic thinking, influencing, and stakeholder engagement skills. Skilled in project and change management, guiding stakeholders through transitions. Strong analytical, problem-solving, and decision-making capabilities, with the ability to balance strategic vision with operational delivery. Demonstrated commitment to service excellence and continuous improvement. Location: Mississauga. Our Mississauga office will move to 1 Adelaide in Toronto in September 2026 The base salary range for this position is $98,200-$135,000 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location. What’s in it for You • A culture of innovation, empowerment, decision-making, and accountability • Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles) • Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles) Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended. Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744. Element Fleet Management (TSX: EFN) is the largest publicly traded pure-play automotive fleet manager in the world. As a Purpose-driven and client-centric company, we deliver value through scalable, sustainable, and technology-enabled fleet and mobility solutions. Through the Element-Arval Global Alliance, we operate in over 50 countries, supporting clients across North America, Australia, New Zealand, Ireland, and beyond. Our global reach is further extended by Autofleet, our technology platform accelerating the modernization of our digital capabilities. Element delivers end-to-end solutions to our clients—from vehicle acquisition and maintenance to EV integration, route optimization, risk management, and remarketing. Our People Drive Our Success At Element, our success begins with you. Inspired by our Purpose to Move the world through intelligent mobility—and guided by our Values: We are always a force for good, We are experts defining the future of mobility and We are driven by client success. Everyday, our team members deliver on our Purpose and our Values for each other, our communities and our clients. It’s our commitment to how we work, grow and put our clients at the heart of everything we do.