Career Advancement – Gain permanent status and unlock opportunities for promotion & training on other programs.

Full Benefits (Upon Permanent Status) – 100% employer-paid health care, EAP, pension plan, paid holidays (including your birthday!), vacation, and additional care days.

Responsibilities
What You’ll Do:

-Assist customers across Canada with loyalty program redemptions, order status inquiries, fraud concerns, and account updates.

-Provide site navigation support and answer general account questions.e.

-Process transactions and ensure accurate documentation of all interactions.

-Deliver exceptional customer service with a professional and friendly approach.

-Collaborate with team members and supervisors to enhance service quality.

-Apply feedback to continuously improve performance.

-Communicate effectively in both English and French to support a bilingual customer base.

Qualifications
What You Need to Succeed:

-Bilingual (English & French) – Strong verbal & written communication skills.

-Customer Service Experience – Contact center and loyalty background is a bonus

-Tech-Savvy – Comfortable using Outlook, Teams, Excel, and CRM/call center software.

-Strong Problem-Solving Skills – Ability to adapt and provide solutions to customer needs.

-Positive & Professional Attitude – Maintain a friendly tone and handle calls with empathy and patience.

-Open to Feedback & Growth – Willingness to learn and apply coaching for continuous improvement.

-Internet Connection: A wired Internet connection is required (WiFi not encouraged).

Summary
This is more than just a job—it’s an opportunity to grow, help others, and be part of an amazing team, all while enjoying the benefits of working as a Loyalty Agent helping customers with their redemptions.

Let's celebrate your next career move!

Customer Service Representative - Loyalty Program
Location: Remote

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.