• Respond to all customer and driver communications (email, phone, messaging) to expedite issue resolution.
• Prepare accurate reports for upper management.
• Provide essential general administrative support, including filing, data entry, scanning, and correspondence.
• Handle courier services, ensuring efficient coordination with external parties.

Qualifications
• 3+ years of experience in the trucking industry, freight, logistics, or a dispatch role (longevity in past roles is highly valued).
• Proven ability to work under pressure and handle a high volume of calls with composure.
• Excellent organizational skills with the ability to prioritize tasks and meet tight deadlines.
• Strong communication and customer service skills, with the ability to interact effectively with a small internal team, management, load operators, truckers, suppliers, and customers.
• Detail-oriented mindset with a focus on accuracy in all documentation and data entry.
• Proficiency in Microsoft Office Suite, particularly strong experience with Excel and Word, and the ability to quickly learn new software platforms.
• Understanding of transportation laws and regulations in Canada and the USA (preferred).
• Ability to work independently (showing initiative) as well as a contributing member of a team.
• A background in business administration or a related field is considered an asset.

Summary
If you believe you are a fit for this position, please apply directly to this job ad, or email your resume directly to emma.innis@randstad.ca

Please Note: Only qualified applicants being considered for the position will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.