About

• Lead Payroll Implementation Specialist

• ADP’s Implementation organization provides enterprise-level Payroll, HR, Time
• and Attendance, and Benefits Solutions to Major and national accounts. The
• Implementation Specialist (IS) is accountable for all aspects of assigned
• Payroll and Workforce Now (WFN) account setup, including analysis,
• configuration, validation, issue resolution, process training, initial live
• run(s) support, and turnover to Client Services. The IS must be capable of
• successfully implementing new business, platform conversions, and existing
• account reconfiguration (for example, spin-offs) while ensuring a high degree of
• client satisfaction and maintaining high productivity regardless of the
• processing platform or client-facing application involved. The IS works with
• medium to large-sized organizations, with no limit on the complexity or
• feature/functionality usage of the client. The role demands a solid foundation
• in project management given the size and complexity of the accounts assigned.

Responsibilities

• * Responsible for the quality implementation and set up of ADP’s WFN using ADPs
• implementation methodology, in accordance with payroll best practice and
• compliance while partnering with ADP’s Global team
• * Analyze, configure, and understand the client’s payroll needs to properly set
• up the client’s WFN environment.

• * Training, Testing, and validation with the client and global partners before
• completing the payroll and audit function of the first ‘LIVE’ payroll
• processing

• * Managing various accounts from project initiation and supporting the client
• through all phases of the implementation.

• * Managing project risks and escalations to resolution.
• * Provide timely follow-up and resolution of open project-related items
• * Meet project task milestone and due dates
• * Achieve positive customer satisfaction outcomes
• * Work collaboratively with customers and team members to achieve desired
• project results
• * Mentor new and less tenured Implementation associates
• * Utilizes extensive product/process experience to troubleshoot implementation
• issues

• KNOWLEDGE, EXPERIENCE AND SKILLS

Education

• * Post-secondary education or related business experience preferred
• * Certification from the National Payroll Institute (an asset)

Requirements 

• * 2+ years of payroll experience or relative field
• * Knowledge of payroll best practices and compliances across multiple provinces
• and territories
• * Effective communication: verbal and written skills in English & French
• * Previous experience working directly with clients.
• * Excellent client management, and interpersonal skills
• * Ability to work independently, resourceful, and be a strong team player;
• working on multiple projects simultaneously
• * Knowledge of Excel.