-Maintain and calibrate optical manufacturing equipment to achieve precise and consistent results, troubleshooting equipment malfunctions, and arranging for necessary repairs.
-Provide training and guidance to lab technicians, ensuring adherence to standard operating procedures and safety protocols, and fostering professional development within the team including performance management, and maintain records of time/attendance and key performance indicators (KPIs).
-Establish or adjust work assignments as needed to meet daily production targets.
-Coordinate with the customer service team to ensure timely delivery of customer orders and provide timely feedback to the labs on quality issues for continuous improvement.
-Maintain regular communication with the Customer Service Supervisor to discuss process improvements.
-Perform duties in compliance with health and safety standards and procedures and participate in improvement initiatives to support continuous improvement philosophy.
-Take responsibility for all incoming and outgoing jobs in the lab and promote company safety policies to ensure a secure working environment.
-Effectively communicating with the stores to resolve any conflicts and disputes regarding the tolerances, quality, and rejected returns.
-Logging ServiceNow tickets with IT and working closely with them on the resolution.
-Placing special orders with the 3rd party labs.
-Working closely with internal and external labs to raise and resolve quality issues.
-Complete any other tasks in line with the company policies as requested by Customer Service Supervisor.
-Processing lab error credits
-This involves receiving jobs from stores to BCDC that fail to meet quality standards. Upon arrival at BCDC, these jobs are assessed against company quality standards and either approved or rejected by CS advisor accordingly.
-Explaining the stores the reason of rejects, where applicable.
-Warranty Claims Processing
-Maintain inventory of lab consumables and coordinate procurement to avoid shortages or delays.
-Monitor lab efficiency metrics and prepare periodic reports to aid decision-making.
-Participate in audits and ensure documentation is always audit-ready.


Qualifications
-Prior experience in manufacturing operation, ideally with prior edging and glazing experience in lab environment.
-Basic Computer skills – Windows, Internet, Email, Excel, Word etc.
-Excellent communication skills in English are required to read, write, and communicate
-Supervisor experience




Summary
If you would like to be considered for this opportunity please forward your resume via email to Nick Paraskeva nick.paraskeva@randstad.ca

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.