About

• Company Description
• At General Dynamics Mission Systems–Canada, our focus extends beyond engineering technology solutions—we are dedicated to cultivating careers. If you seek a purpose-driven career solving some of the world’s most critical problems, alongside some of the brightest engineering minds, your application is welcome. Join a community where your unique perspective propels innovation.
• Why Join Us?
• Flexible Work Environment: We have On-site and Hybrid positions, this is often dependent on the nature of your role. We offer a variety of options for your work schedule which includes compressed work week options, flexible start times and shut down periods.
• Professional Development: We offer a number of resources and support to help develop your professional toolkit! You should anticipate regular progress reviews as well as access to educational assistance, professional designations and certification support, training and more!
• Total Rewards: Consider it covered—health, dental, and beyond. Early access to a pension plan with various perks to acknowledge your contributions to the organization.
• Job Description
• We are seeking a highly motivated individual looking to start their career as a Junior IT Analyst & ServiceNow Developer on our IT team. The successful candidate will be responsible for developing, implementing, and maintaining custom applications, workflows, and integrations on the ServiceNow platform. Additionally, they will be responsible for mining data from various sources, including databases, APIs, and other systems, to feed business intelligence and analytics tools supporting IT.
• Key Responsibilities

ServiceNow Development (60%)

• Design, develop, test, and deploy custom applications, workflows, and integrations on the ServiceNow platform using JavaScript, HTML, and other relevant technologies
• Collaborate with stakeholders to gather requirements and develop solutions that meet business needs
• Develop and maintain technical documentation for all custom developments
• Troubleshoot and resolve issues related to ServiceNow development

Data Analytics (30%)

• Mine data from various sources, including databases (e.g., SQL Server, Oracle), APIs (e.g., REST, SOAP), and other systems (e.g., CSV files, Excel spreadsheets)
• Develop and maintain data visualizations, reports, and dashboards using ServiceNow analytics tools or other visualization tools (e.g. Power BI)
• Analyze data to identify trends, patterns, and insights that inform business decisions
• Collaborate with stakeholders to develop and implement data-driven solutions

Other Responsibilities (10%)

• Participate in IT service delivery projects and initiatives as a technical expert
• Provide training and support to end-users on custom applications and workflows
• Stay up-to-date with the latest ServiceNow features, releases, and best practices
• Collaborate with other teams (e.g., IT operations, security) to ensure alignment and integration of services
• Qualifications
• Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field
• Experience with software development and/or ServiceNow ITSM is an asset
• Proficiency in several languages such as JavaScript, Python, C#, PowerShell, HTML, and CSS
• Experience with data analytics tools (e.g., Tableau, Power BI) and databases (e.g., SQL Server, Oracle, PostgreSQL) is an asset
• Excellent problem-solving skills, with the ability to analyze complex issues and develop creative solutions
• Strong communication and collaboration skills, with the ability to work effectively with stakeholders at all levels
• Ability to work in a fast-paced environment and prioritize multiple tasks and projects
• It is a requirement that General Dynamics Mission Systems-Canada be registered with the Canadian Controlled Goods program and that all of its workforce be security assessed. Successful applicants must meet all applicable security requirements, including but not limited to the ability to obtain and maintain a Canadian government security clearance. Applicants may be required to meet additional security requirements in order to gain access to technical data, classified areas or information that is subject to international regulations. You must be eligible to work in Canada.
• Additional Information
• We believe the unique contributions of each of our colleagues are key in our ability to drive innovation. By fostering a culture of belonging, encouraging idea sharing at all levels, and reinforcing the very real impact of what we do, we offer an environment where everyone can take pride in their work. We respect diverse opinions, and value the lived experiences each and every one of us bring to our workplace. If you require accommodation during any stage of the application process, please contact Human Resources via [email protected].