About

Inside Sales & Order Entry Coordinator

Location: Markham, Ontario
Department: Operations / Supply Chain
Reports To: Branch General Manager

Position Summary

The Inside Sales & Order Entry Coordinator plays a key role in supporting customers, preparing accurate quotations, and ensuring all orders are entered and processed efficiently. This position focuses heavily on inside sales support, quoting, product information, and order accuracy. The role is ideal for individuals looking to grow within customer service, sales support, or operations in the industrial safety supply industry.

Key ResponsibilitiesInside Sales & Quotation Support

• Respond to customer inquiries by phone, email, or in person, providing product information and pricing.
• Prepare accurate, timely quotations based on customer needs and vendor/manufacturer data.
• Follow up on open quotes to support sales conversions.
• Assist in sourcing products and gathering lead times directly from manufacturers.
• Ensure all quotations meet company standards for accuracy, formatting, and completeness.

Order Entry & Customer Support

• Enter customer orders accurately into the ERP/CRM system with correct pricing, product codes, and delivery requirements.
• Review purchase orders for errors, discrepancies, or missing details; clarify with customers as needed.
• Confirm product availability, lead times, and status updates to customers.
• Coordinate with warehouse and logistics teams to ensure orders ship on schedule.
• Handle basic customer service inquiries, escalating complex issues to the Branch General Manager when required.

Product & Inventory Coordination

• Verify item details, descriptions, and minimum order quantities before entering new products.
• Assist in updating and maintaining accurate product records, including pricing and vendor details.
• Monitor stock levels for frequently quoted items and communicate potential shortages.
• Provide support in identifying fast-moving items that may require replenishment.

Process & Sales Efficiency Support

• Help streamline and improve quoting and order entry workflows.
• Communicate with suppliers to obtain updated pricing, availability, and technical details.
• Participate in the rollout of new tools, ERP functions, and process enhancements.
• Provide recommendations to improve customer experience and inside sales efficiency.

Qualifications & Skills

• 0–2 years’ experience in inside sales, order entry, customer service, or quotation support (co-op/internship experience welcomed).
• Strong computer skills, including proficiency in Microsoft Excel, Outlook, and Word.
• Excellent communication skills with a customer-first attitude.
• Strong attention to detail, accuracy, and organizational skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Willingness to learn ERP/CRM systems and product catalog structure.
• Interest in industrial, safety, construction, or supply-chain related sectors is an asset.

Growth Opportunities

This role is designed to grow into a full Inside Sales Representative or Order Management Coordinator position. The successful candidate will gain experience in quotations, product knowledge, customer account management, and operational workflows, with opportunities to advance within Supplynow Limited.

Job Type: Full-time

Pay: $45,000.00-$48,000.00 per year

Benefits:

• On-site parking
• Paid time off

Ability to commute/relocate:

• Markham, ON L3R 3L4: reliably commute or plan to relocate before starting work (required)

Location:

• Markham, ON L3R 3L4 (required)

Work Location: In person