About

Summary:

This role involves close coordination with external IT support consultants, ERP system experts, and adherence to corporate IT governance and controls. The ideal candidate will be the go-to person for resolving technical issues, supporting users, and maintaining system integrity across our production and administrative operations.

Essential Duties:

• Provide first-line technical support for hardware, software, and network issues across the organization
• Collaborate with external IT support consultants to escalate and resolve complex issues
• Monitoring and maintain IT infrastructure, including servers, workstations, printers, and networking equipment
• Ensure compliance with corporate IT policies, including data security, access controls and backup procedures
• Participate in IT audits and support the implementation of corrective actions
• Maintain inventory of IT assets and manage procurement, provisioning and maintenance of workstations and software
• Set up new PCs and Laptops as needed
• Ensure security/camera systems are in place and fully operational
• Researches and recommends new software as needed/requested
• Manages phone system
• Other miscellaneous projects/tasks as assigned.

Additional Duties:

• Assist in system upgrades, patch management, and software deployments
• Document technical issues, resolutions, and maintain an internal knowledge base
• Train end-users on new technologies, software tools and IT best practices
• Provide ad hoc reporting requirements for department heads/personnel as required
• Manages vendor relationships, including hardware and software vendors. Ensures that service level agreements (SLAs) are met

Qualifications:

• 3+ years experience in Information Technology, Computer Science, or related field, preferably in a manufacturing or industrial setting.
• Analytical abilities, attention to detail, accuracy, and organization
• Able to work with minimal supervision using strong interpersonal, verbal, and written communication skills and a positive, professional demeanor.
• Outstanding problem-solving, value-creating support and solutions that ensure expectations are clear and progress is timely with regard to the resolution of requests or projects
• Competent computer skills including data entry, MS Office Suite, Internet, and Adobe Acrobat
• Competent experience with MAS (500, 200 or 90) database programs preferred

Job Types: Full-time, Part-time

Pay: $23.96 - $28.86 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Mukwonago, WI 53149 (Preferred)

Work Location: In person