IT Analyst
Randstad

Burnaby, British Columbia
•4 hours ago
•No application
About
Advantages
What’s in it for you!
As a consultant with our client, you’ll receive:
- Highly competitive market hourly rates
- A 6 month contract with a strong probability of extension
- Remote interview process
Responsibilities
Reporting to the IT Support Manager, the IT Support Analyst will be the first point of contact for all IT incidents and requests from retail stores and our Burnaby Support Office users, providing a high level of customer service remotely and in-person.
- Provide remote support to our Retail colleagues and partners
- Provide desktop and user support at the Burnaby Office location
- Set up new user accounts and assist with onboarding
- Troubleshoot network issues and escalate effectively where required
- Utilize ServiceNow to log, update and resolve support tickets ...




