About

Job Title: Intake Manager

Location: Lakewood, NJ
Type: Full-Time

Position Summary:

The Intake Manager plays a critical role in managing all aspects of the client intake and admissions process for a Medicaid-certified home care agency. This role is responsible for ensuring compliance with Medicaid regulations while coordinating timely and efficient onboarding of new clients. The ideal candidate brings experience with Medicaid-funded home care services, strong organizational skills, and a compassionate, client-centered approach.

Key Responsibilities:

• Serve as the lead for all new Medicaid client referrals and intake inquiries.
• Oversee the end-to-end intake process, ensuring all eligibility, documentation, and compliance requirements are met.
• Verify Medicaid eligibility and work closely with case managers, service coordinators, managed care organizations (MCOs), and state agencies to authorize services.
• Schedule and coordinate in-home assessments and ensure the completion of all required documentation.
• Ensure accurate data entry and client tracking in the EMR or Medicaid billing system (e.g., HHAeXchange, eMedNY, AlayaCare).
• Maintain communication with referral sources such as hospitals, SNFs, social workers, and managed care providers.
• Collaborate with scheduling, nursing, and care teams to support timely service starts and optimal care coordination.
• Monitor and track pending intakes, authorization statuses, and service start timelines.
• Ensure adherence to state Medicaid guidelines, HIPAA, and agency policies at all stages of intake.
• Provide ongoing training, support, and supervision to intake coordinators or assistants.
• Assist in auditing charts and documentation to ensure compliance and readiness for Medicaid reviews or audits.

Qualifications:

• High School Diploma or GED required; Associate’s or Bachelor's degree in Healthcare Administration, Nursing, or a related field preferred.
• Minimum of 2–3 years’ experience in a home care intake, admissions, or case management role—Medicaid home care experience required.
• Strong understanding of Medicaid-funded programs (including CDPAP, PCA, HHA, and MLTC).
• Familiarity with EVV systems, MCO portals, and prior authorization workflows.
• Excellent interpersonal, customer service, and communication skills.
• Detail-oriented with strong organizational and time management abilities.
• Proficiency in home care software platforms such as HHAeXchange, AlayaCare, or ClearCare is strongly preferred.
• Bilingual skills are a plus (especially Spanish, Haitian Creole, Russian, or Mandarin).

Compensation and Benefits:

• Competitive salary based on experience
• Health, dental, and vision insurance
• PTO and paid holidays
• Opportunities for advancement
• Supportive team environment focused on quality client care

Job Type: Full-time

Pay: $60,000.00 - $95,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• Intake: 3 years (Preferred)
• Manager: 1 year (Preferred)
• Home Care : 3 years (Preferred)

Ability to Commute:

• Lakewood, NJ 08701 (Required)

Work Location: In person