This key customer care management position is located on-site in Mississauga, ON, and offers a highly competitive salary range of $95,000 to $105,000, plus bonus potential. This compensation reflects the senior-level leadership and specialized customer care expertise required. Your leadership in customer relationship management and operational efficiency will be crucial to our client's success. This role is firmly anchored in the Randstad Professional specialization of customer care, focusing on strategic service delivery and team excellence.

Your expertise in managing within a B2B environment is essential, allowing you to effectively coach your team on the technical and specialized nature of industrial supply transactions. The ideal Inside Sales and Customer Service Manager will be adept at utilizing CRM systems to manage the service pipeline, track customer satisfaction, and implement continuous service improvements.

While the primary working language in Mississauga, ON, is English, French is an asset for the successful Inside Sales and Customer Service Manager. This bilingualism capability is valued as it ensures comprehensive customer care and seamless communication with our clients operating across all of Canada.

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Advantages
• Highly competitive salary range of $95,000 to $105,000 plus a performance-based bonus structure.
• Key customer care management role for a leading client in the vital industrial supply sector.
• Opportunity to operate on-site in Mississauga, ON, leading a mission-critical team.
• Direct influence on customer retention and the overall client satisfaction strategy.
• Professional development and growth opportunities within the prestigious Randstad Professional network.
• Work in a challenging B2B environment that rewards strategic thinking and superior customer care.
• French language skills are a valued asset for enhanced business capabilities.

Responsibilities
• Lead and inspire the Inside Sales and Customer Service teams, promoting a culture dedicated to superior customer care and achieving both service and sales targets.
• Strategically manage the customer service operation, overseeing all aspects of the client experience, including order processing, inquiry resolution, and technical support for industrial supply.
• Develop and implement strategies for customer retention and loyalty, ensuring service processes are efficient and meet B2B client expectations.
• Drive the inside sales function by coaching the team on upselling, cross-selling, and qualifying leads, leveraging excellent customer relationship management.
• Utilize CRM systems to track service metrics, analyze customer satisfaction (CSAT) data, and generate accurate sales forecasting reports.
• Oversee and manage the resolution of complex and escalated client issues with professionalism and speed, prioritizing outstanding customer care.
• Collaborate with production, logistics, and outside sales teams to ensure service operations align with supply chain demands and client delivery needs.
• Design and deliver continuous training for the team, focusing on specialized product knowledge in industrial supply and advanced customer care communication techniques.
• Ensure team adherence to company policies and industry regulations while maintaining operational excellence on-site in Mississauga.

Qualifications
• Minimum of 5 years of management experience leading a Customer Service or Inside Sales team in a B2B setting.
• Mandatory experience managing teams that handle industrial supply, technical products, or complex production support.
• Proven track record of leveraging customer care excellence to drive customer retention and sales success.
• Strong experience with CRM systems, service reporting, and setting measurable customer satisfaction goals.
• Post-secondary education in Business Administration, Customer Care Management, or a related technical field.
• Must be prepared to work on-site in Mississauga, ON.
• Excellent leadership skills with a focus on coaching and team empowerment.

Summary
This is an outstanding career opportunity for a strategic and client-focused professional to step into the role of Inside Sales and Customer Service Manager in Mississauga, ON. If you are ready to apply your advanced customer care and B2B sales management skills to a leading company in the industrial supply industry, we encourage you to apply.

Ready to lead with excellence in customer care? Apply to this premier Randstad Professional opening today! Our specialized recruiters are experts in the customer care field and are eager to guide you toward your next success. If this specific job doesn't perfectly match your aspirations, reach out to us today to explore the many other rewarding job openings we have available!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.