About

Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year. Tasks: Give access to computer networks. Respond to users experiencing difficulties with computer. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Provide customer service. Manage incidents. Personal suitability: Accurate. Initiative. Organized. Time management. Experience: 1 to less than 7 months.