About

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Work setting: Computer hardware or software retailer/wholesaler. Relocation costs not covered by employer. Willing to relocate. Help desk. Consulting firm. General office. Private company, corporation or industry. Private sector. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Provide customer service. Manage incidents. Supervision: 1 to 2 people. Certificates, licences, memberships, and courses : CompTIA Security+ Certification. Network+ Certification. A+ Certification. Computer and technology knowledge: MAC. Linux. Device drivers. Networking software. Networking hardware. Networking security. Intranet. Internet. Servers. Desktop applications. File management software. Security software. Multimedia software. Word processing software. Mail server software. Communication software. Image editing software. HTML editing software. Website creation and management software. Web service design. Desktop publishing software. Database software. Mac OS. Python. Quick Books. MS Active Directory. JavaScript. MS Office. MS Windows. SQL. SharePoint. Spreadsheet. TCP/IP. Wireless networks. PHP. WordPress. Area of specialization: Project management. E-commerce. Security and safety: Bondable. Basic security clearance. Confidential security clearance. Criminal record check. Transportation/travel information: Own transportation. Own vehicle. Vehicle supplied by employer. Willing to travel. Willing to travel regularly. Valid driver's licence. Travel expenses paid by employer. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Handling heavy loads. Manual dexterity. Attention to detail. Ability to distinguish between colours. Sound discrimination. Combination of sitting, standing, walking. Standing for extended periods. Bending, crouching, kneeling. Own tools/equipment: Computer. Internet access. Cellular phone. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Honesty. Screening questions: Are you available for shift or on-call work?. Are you currently legally able to work in Canada?. Do you currently reside in proximity to the advertised location?. Do you have the above-indicated required certifications?. Experience: 5 years or more. Workplace information: On the road job. Financial benefits: Gasoline paid. Mileage paid. Other benefits: Free parking available. Learning/training paid by employer. Paid time off (volunteering or personal days). Transportation provided by employer. Parking available. Support for persons with disabilities: Provides awareness training to employees to create a welcoming work environment for persons with disabilities. Applies accessible and inclusive recruitment policies that accommodate persons with disabilities . Support for newcomers and refugees: Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skill