About

Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year. Work setting: Private company, corporation or industry. Tasks: Give access to computer networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Computer and technology knowledge: Android. Jira. MAC. Intranet. Internet. Desktop applications. File management software. Data analysis software. JavaScript. MS Office. MS Windows. Spreadsheet. Transportation/travel information: Public transportation is available. Work conditions and physical capabilities: Fast-paced environment. Tight deadlines. Combination of sitting, standing, walking. Bending, crouching, kneeling. Personal suitability: Accurate. Excellent written communication. Organized. Team player. Ability to multitask. Time management. Honesty. Screening questions: Are you authorized to work in Canada?. Are you available to start on the date listed in the job posting?. Are you willing to relocate for this position?. Do you have the equipment you need to work from home (like internet and a workspace)?. What is the highest level of study you have completed?. What is your current field of study?. Experience: 1 year to less than 2 years. Health benefits: Dental plan. Health care plan. Financial benefits: Life insurance. Other benefits: Free parking available.