About

• We are hiring for a highly ambitious and hungry Implementation & Account Manager to join our rapidly growing hospitality reservation platform business Now Book It in Canada!
• Now Book It – World's most potent hospitality reservation platform. Manage reservations, create seamless guest experiences that drive repeat visits and boost revenue with a simple-to-use platform – designed for the hospitality industry.
• Now Book It is the market-leading online reservation, event and gift card system for the Hospitality industry, designed to give business owners greater control over their venues, bookings and online presence. We're a rapidly growing international company that believes in serving our client's best interests with a product that truly makes a difference in the world of hospitality. We show the same dedication to looking after our team and creating a fun, enjoyable, and motivating place to be!
• Here is a little window into our company: Now Book It is a leading technology company revolutionizing the hospitality industry with innovative solutions for reservations, table management, and customer engagement. As a key player in the Australian market, Now Book It is committed to enhancing the dining experience through cutting-edge technology and seamless customer service. At Now Book It, we are passionate about helping restaurateurs succeed. Having been in the industry for the past 21 years, we’ve supported over 11,000+ venues in managing guest bookings, leveraging reservation data, and marketing their businesses across Australia and New Zealand. It all started with a vision for a revolutionary booking system that benefits restaurateurs.
• Now Book It was acquired by Valsoft Corp and now operates under the Lighthouse Software Group portfolio.
• Our motto is ‘Built by People in Hospitality for People in Hospitality!’
• Why Join Us?
• Be at the forefront of AI innovation in hospitality
• Collaborate with a passionate, forward-thinking team
• Competitive salary + performance-based incentives
• A supportive, dynamic environment with professional growth opportunities
• About the Role
• We are seeking a highly ambitious, driven Implementation & Account Manager to join our Canadian team and grow our presence across the country. This is a role for a true hunter — someone who thrives on building relationships, signing new merchants, and driving revenue in the hospitality technology sector.
• What Your Day Will Look LikeOnboarding & Implementation
• Configure and customize the Now Book It platform based on each venue’s business needs.
• Lead merchants through the setup process, ensuring all features, integrations, and data are properly configured before go-live.
• Conduct one-on-one and group training sessions for venue staff, ensuring users are confident and competent with the system.
• Manage multiple onboarding projects simultaneously, tracking milestones, deliverables, and completion timelines.
• Collaborate with internal teams (sales, product, and support) to address configuration issues or technical escalations.
• Ensure a seamless transition from onboarding to account management.
• Account Management & Customer Success
• Serve as the main point of contact post-onboarding, ensuring an exceptional customer experience throughout the partnership.
• Build strong, long-term relationships with hospitality clients, acting as a trusted advisor and product expert.
• Conduct venue audits to identify optimization opportunities and implement best practices that drive success.
• Manage re-contracting and renewals, ensuring high levels of engagement and retention.
• Troubleshoot complex issues and coordinate with technical teams for timely resolution.
• Gather and relay customer feedback to influence product development and continuous improvement.
• Stay informed on platform enhancements and industry trends to proactively guide clients.
• Support the onboarding and mentorship of new customer success team members when needed.
• About You
• You are a hospitality professional and customer success advocate who thrives in fast-paced, people-focused environments. You’re equally comfortable guiding new clients through system setup as you are managing ongoing relationships and helping venues unlock more value from the platform.
• You combine operational know-how with strong technical and communication skills, and you take pride in turning customers into long-term advocates.
• Qualifications & Experience

Required

• A Bachelor’s degree in Business, Marketing, Hospitality or a similar related discipline is desirable
• 4+ years of experience in B2B Enterprise sales
• Proven experience in business development, sales, or account management, preferably within the technology, hospitality or software sectors
• Must exhibit a hunter sales mentality, highly professional demeanor, high sense of urgency and a highly ambitious outlook and relentless desire to drive sales revenue growth
• Experience in the Food and Beverage Industry is highly advantageous
• High-reaching, tenacious and goal-oriented professional; always taking the lead, placing importance on outbound activities and being professionally persistent
• Well-honed discovery skills, asking questions and relating concepts to your prospects in impactful ways
• Passionate about hospitality and technology
• Restaurant management and/or sales experience in the food and beverage industry is strongly preferred but not essential
• Skilled at communicating new points of view to customers that reframe and challenge the way they view their business
• Outstanding negotiating skills that help drive business value during sales engagements
• Passionate about using data and analytics to inform decision-making and build business reasons
• Strong time management and presentation skills and are comfortable with administrative tasks
• Empathetic, team-orientated salesperson who loves to collaborate and grow through learning and feedback as much as you love to close a deal
• Fully bilingual (written and spoken) - English and French
• For more information about Now Book It, visit www.nowbookit.com
• We thank all applicants for their interest; however, only those selected for an interview will be contacted.