About

I’m looking for someone who has real experience with Zammad (hosted / self-hosted version) to help me build a full support system for my WordPress support agency. I want all customer messages to land in one place (Zammad) — no matter how they contact us — and then I want every new ticket in Zammad to automatically create a task in ClickUp for internal tracking. What I Need Set Up: SMS support into Zammad When a customer texts us, it should create/update a ticket in Zammad. WhatsApp support into Zammad When a customer messages WhatsApp, it should create/update a ticket in Zammad. Email support into Zammad Our shared support email should automatically create tickets. Web form support into Zammad A support form on our website should create a ticket in Zammad. After that: Zammad → ClickUp automation Every new (or updated) Zammad ticket should automatically create a task in ClickUp with key details (customer name, channel, message, attachments if possible). Bonus (nice to have): syncing status or comments between ClickUp and Zammad so my dev team can work in ClickUp but we still see updates in Zammad. Deliverables: Working Zammad environment with all 4 channels (SMS, WhatsApp, Email, Web Form) feeding into it Working automation from Zammad → ClickUp Basic documentation and a short walkthrough so my team can use and maintain it What I’m Looking For: You’ve set up Zammad before (hosted / self-hosted) You understand how to connect SMS and WhatsApp into Zammad (official or custom connector) You’ve done ClickUp automations before (Zapier / Make / API / webhook, etc.) You can explain limitations and what’s realistic When You Apply, Please Include: A short summary of similar projects you’ve done (help desk setups, Zammad, multi-channel support, ClickUp, etc.) Your estimated cost to build this system (one-time setup) Any ongoing monthly / yearly costs we should expect to keep it running Example: phone number / WhatsApp Business number / hosting / integrations / your maintenance retainer Your estimated timeline (ETA) to complete the work A quick outline of the approach you’d take to connect: SMS → Zammad WhatsApp → Zammad Email → Zammad Web Form → Zammad Zammad → ClickUp