About

Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year. Work setting: Help desk. Tasks: Respond to users experiencing difficulties with computer. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Provide business systems, network and Internet support to users in response to identified difficulties. Provide customer service. Computer and technology knowledge: Servers. Desktop applications. MS Office. MS Windows. Experience: 1 to less than 7 months.