About

Health Telesales Agent

REMOTE

3+ month Contract - (Starting on 9/11, going through the end of the year)

Pay $21/hr or $23/hr for Bilingual (Spanish or Creole) Candidates

Open availability 7 days /week 8 AM - 8 PM EST is a requirement of this position!!!!

MUST HAVE SKILLS:

• Active FL State 240 OR 215 Health license REQUIRED
• At least year of Telesales Experience
• High School Diploma/GED
• Excellent verbal and written communication skills, including well developed interpersonal skills.
• Typing Skills
• The ability to work flexible schedules including evenings, weekends and holidays
• Bilingual with Spanish/Creole is a plus!

The essential functions listed represent the major duties of this role, additional duties may be assigned.
Engagement

• Facilitate member outreach on specified engagement campaigns throughout the year via inbound and outbound calling, documenting call outcomes accurately in the CRM
• Drive member engagement by educating the member on plan specific benefits, encouraging plan utilization, and ensuring members are paying premiums on time
• Work outbound campaigns off manual lists from management or through the automated telephonic system
• Answer questions and make changes to existing policies as needed
• Deliver best-in-class customer experience and ensure ongoing satisfaction and customer retention
• Encourage member contact by offering scheduled call-backs as necessary
• Demonstrate business demeanor and professionalism through clear and effective and actionable communication (verbal, written and listening skills). Ability to apply patience and empathy while adjusting your communication style to match that of the customer
• High commitment to accuracy, high quality and detail-oriented work

JOB DUTIES:
Sales

• Generate new customer sales and maintain existing members via qualified inbound calls/outbound for multiple products.
• Generate Sales for all health segments including Ancillary. In addition to other lines of business as required.
• Manage the customer lifecycle which includes Acquire, Welcome, Engage, Retain, and Re-sell
• Responsible for A Sales Quota for Health and Ancillary products.
• Sales agents are required to work their Book of business, including leads, open opportunities, and additional cross sales opportunities to maximize sales and follow up with customers.
• Maintain regular contact with clients, for follow up buying decision and retention.
• Answer questions and make changes to existing policies as needed.
• Respond to customer inquiries regarding product offerings and product changes.
• Solicit cross-selling opportunities from existing and new customers.
• Deliver best-in-class customer experience and ensure ongoing satisfaction and customer retention
• Identify and overcome buying obstacles from new customers and existing members.
• Drive growth by exceeding sales goals and objectives as established by the management team which includes new sales and retention.
• Exceed all company and client driven metrics for sales revenue, retention rates, quality, compliance, and service level.
• Compliance
• Strive to resolve customer issues on the first call and log information related to those calls
• Follows compliant sales and engagement scripts, and compliant procedures
• Researches and resolves disputes and problems within established guidelines
• Completes, processes and maintains applicable paperwork and records

#AJ1

Job Type: Contract

Pay: $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Experience:

• Telesales Agent : 1 year (Required)
• Bilingual Spanish or Creole : 1 year (Preferred)

License/Certification:

• Active Florida state health 215/240 Health license (Required)

Work Location: Remote

Job Types: Full-time, Contract, Temporary

Pay: $21.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Work Location: Remote