About

• ADP is hiring a dedicated HCM Consultant II, Upmarket Account Services (MAS,
• Upmarket)

• * Do you love people and thrive in a fast-paced, collaborative environment?
• * Do you get a great amount of joy out of helping others uncover creative
• solutions to complex problems?
• * Are you looking for a culture where you can bring your passions, put your
• unique skills to use, and learn as much as possible?

• Well, this may be the role for you. Ready to make your mark?

• First things first: At ADP, we believe people make great companies, not the
• other way around. Our people make all the difference in cultivating a
• down-to-earth culture where ideas are welcomed and innovation is encouraged. The
• result? We're changing the world of work with our HR solutions that help
• companies of all sizes focus less on work and more on success.

• As a dedicated HCM Consultant II within Upmarket Accounts Services, you'll
• leverage our top-ranked training programs and world-class service guidelines to
• solve clients' challenges and fuel their business success. You will work with an
• assigned book of clients who have 150 to 999 employees. You carry the weight of
• ADP’s service reputation and client satisfaction in your hands as you will be
• the main point of contact for your client’s payroll support or service needs.
• You will manage your own time and build relationships with your assigned book of
• clients.

• The nature of what you do every day will not change – your #1 goal is to help
• clients when they reach out. However, every day will be different because the
• questions you receive will vary, as will the solutions you provide each client.
• There will be no shortage of new questions you receive, which will keep things
• interesting. But don't worry, our top-ranked training will help to set you up
• for success!

• To thrive in this role, you should have experience with clients that builds
• rapport, establishes trust, and shines with professionalism. Over the phone and
• in writing, your communication style is clear and easy for our clients to
• understand and take action on. As a result, your client satisfaction scores make
• you proud. Pace should not scare you. We also have a healthy dose of fun. Not
• only can you find a career here but friendships that last in a company that
• values inclusion.

• Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP, watch here

• https://adp.careers/Client_Services_Videos

• What you’ll do: Responsibilities

What you can expect on a typical day

• Be the client’s Go-To Person and Trusted Advisor

• * Serve as a dedicated HCM Consultant II in supporting a  clients with the
• payroll module of ADP's software solution, ADP WorkforceNow
• * Manage and support a client base of approximately 30 clients, serving as
• their main point of contact for payroll support
• * Use breadth of expertise to support ADP's clients
• * Work to resolve issues and to identify and provide solutions through root
• cause analysis via the use of effective communication and analytical skills

• Be a Networker and Relationship Builder

• * Build relationships with clients and leverage your deep understanding of
• ADP's products and services to provide solutions to issues and questions.
• Help build a client's understanding of our product's value, exceeding
• clients' expectations in all your interactions

• * Provide recommendations to ADP leadership around potential best practices,
• product and support processes enhancements, based on client input or
• experience
• * Continually upgrade knowledge and skill base through a wide variety of
• available resources to ensure familiarity on appropriate statutory laws, or
• legislative rulings that impact clients

• TO SUCCEED IN THIS ROLE: Requirements

• * Minimum of 1 year in a customer service environment.
• * Bachelor's Degree or its equivalent in post-secondary education and
• experience (Preferably in business and/or human resources management)
• * A strong focus on client satisfaction in a relevant industry or as a
• payroll/HR practitioner with systems experience.

• Bonus points for these:  Preferred Qualifications

• * Up to 1 year of professional consulting experience or equivalent experience
• with software applications, software configuration and client systems
• preferred.
• * Ability to demonstrate learning agility and critical thinking skills,
• including sophisticated Human Capital Management areas (HR, Payroll, Time and
• Labour, etc.)
• * Basic understanding of payroll processing workflow from input to delivery of
• the payroll. Payroll Compliance Practitioner certification an asset.
• * Active listening skills and high impact oral and written communications
• skills to effectively receive, interpret and disseminate information in a
• manner that is clear and concise.
• * Initiative to seek out answers, solutions, and positive outcomes for both the
• client and ADP.
• * Demonstrated organizational skills, ability to multi-task, set priorities,
• and follow up in a timely manner.
• * The ability to collaborate and work in a team environment as well as work
• independently while demonstrating resourcefulness in the use of available
• tools and support resources.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN

• * Be yourself in a culture that values equity, inclusion, and belonging and
• creates a safe space for diverse perspectives and insights.
• * Belong by joining one of nine Business Resource Groups where you can connect
• globally with networks and allies who share common interests and experiences.
• * Grow your career in an agile, dynamic environment with plenty of
• opportunities to progress.
• * Continuously learn through ongoing training, development, and mentorship
• opportunities.
• * Be your healthiest. Best-in-class benefits start on Day 1 because healthy
• associates are happy ones.
• * Focus on your mental health and well-being. We're here to provide exceptional
• service to our clients, and none of that happens without each of us taking
• care of ourselves and being there for one another.
• * Join a company committed to giving back and generating a lasting, positive
• impactupon the communities in which we work and live. 
• * Get paid to pay it forward. Company-paid time off for volunteering for causes
• you care about.

• What are you waiting for?  Apply today!