About

• Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Guest Services Representative for the Holiday Inn Express & Suites Drayton Valley, AB. Starting at $16.50/hour

Job Purpose

• Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

• * Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members.
• * Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily.
• * Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
• * Promptly respond to and resolve guest complaints
• * Answer telephone promptly and properly being polite, courteous, and friendly
• * Be friendly, thorough, accurate and efficient in taking reservations
• * Be friendly, thorough, accurate and efficient in performing Check-ins
• * Be friendly, thorough, accurate and efficient in performing Check-outs
• * Use the guests’ names
• * Be knowledgeable and helpful about the local area, the hotel and hotel services
• * Handle messages, wake-up calls, mail, and faxes properly
• * Assist guests with laundry/dry cleaning needs
• * Know of incoming VIPs
• * Follow all applicable Company Standard Operating Procedures.
• * Perform other assignments as directed by the General Manager.
• * Be an enthusiastic, helpful and positive member of the team
• * Be professional, responsible and mature in conduct and behavior
• * Be understanding of, encouraging to and friendly with all co-workers
• * Be self-motivated and use time wisely
• * Maintain open line of communications with each department
• * Communicate pertinent information
• * Respond positively to new ideas
• * Openly accept critical/developmental feedback
• * Maintain effective communication 
• * Be available to help other departments in emergency situations
• * Adhere to all work rules, procedures and policies established by the company including, but not
• * limited to those contained in the associate handbook.
• * Safety and Security Skills
• * Properly handle and account for keys
• * Be knowledgeable of policies regarding emergency procedures and security concerns
• * Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available
• * Have complete knowledge of hotel rooms, function space, other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items
• * Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets
• * Have full understanding of franchise honors program
• * Verifies all information on reservations check-in; name, address, method of payment, etc.
• * Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers
• * Identifies and records special billing instructions and notifies accounting
• * Completes shift closing accurately by getting appropriate approval signatures and authorization codes
• * Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
• * Report potential sales contacts to the sales department protection of guests’ room numbers.

Qualifications and Requirements

• High School diploma /Secondary qualification or equivalent.

• Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards is an asset.

This job requires the ability to perform the following

• * Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• * Must be able to read and write to facilitate the communication process.
• * Requires good communication skills, both verbal and written.
• * Must possess basic computational ability.
• * Must possess basic computer skills.
• * Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.
• * Most work tasks are performed indoors. Temperature is moderate and controlled by hotel

• environmental systems.

• * Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
• * Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
• * Must be able to lift up to 20 lbs occasionally.
• * Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,

•         listening and hearing ability and visual acuity.

• * Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
• * Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• * Ability to spend extended lengths of time viewing a computer screen.
• * Requires manual dexterity to use and operate all necessary equipment.
• * Must have finger dexterity to be able to operate office equipment

Other

• * Being passionate about people and service.
• * Strong communication skills are essential when interacting with guests and employees.
• * Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
• * Basic math skills are used frequently when handling cash or credit.
• * Problem-solving, reasoning, motivating, and training abilities are often used.
• * Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits At A Glance

• * Team Driven and Values Based Culture
• * Medical
• * Same-day pay available
• * Employee Assistance Program
• * Career Growth Opportunities/ Manager Training Program
• * Reduced Room Rates throughout the portfolio
• * Third Party Perks (Movie Tickets, Attractions, Other)
• * Employee discount
• * Referral program