THE OPPORTUNITY AWAITS YOU

REAL finds itself in the enviable position of managing one of the most interesting and versatile connected spaces in North America with an opportunity to impact the lives of millions by creating life-long memories and delivering exceptional experiences.

The Customer Services Representative is primarily responsible for providing service assistance at the Co-operators Centre and the Avana Centre.

The Guest Services Representative greets and assists visitors, answers questions, provides direction and appropriate information as well as performing administrative/clerical tasks, as assigned. Situated in some of the campus’ highest traffic areas, the Guest Service Representative also assists guests and staff with event-related calls, incident resolution, events and general concerns. Ideal candidates will be energetic, engaging, passionate, personable, proactive and welcoming. As a member of the REAL team, the Guest Services Representative creates exceptional experiences for everyone that enters any venue on campus.

WHAT YOU WILL DO

Projects a polished, professional image by:

• Providing exceptional customer service.
• Proactively address guest needs by answering questions, giving directions and other information regarding the campus and surrounding areas. Never avoiding a guest or leaving a question unanswered.
• Greeting and assisting guests through effective listening, clear communication and maintaining a friendly and approachable demeanor.
• Having sound knowledge of the REAL physical campus, knowing how to give directions, solving issues and being pro-active in finding solutions.
• Displaying patience understanding when assisting guests. Must be able to handle stressful situations in a calm and professional manner.
• Connects with Guests by asking open-ended questions to assess Guest needs and make appropriate suggestions.

Provides administrative support to the Program Operations Department by:

• Performing administrative and data entry duties and operating office equipment such as computers, photocopiers, and voicemail messaging systems to complete department tasks.
• Accessing various software systems to support day-to day operations (event Management software, Incident reporting software, Microsoft Teams, other) and provide analysis as required
• Collects and processes payments for programs & entry fees use a Square POS system.

Performs other duties as defined and assigned by the Manager, Program Operations on a when required basis.

Shift: ** This is a casual positions and will be scheduled according to the needs of the business. Hours are not guaranteed**

Wage: $15.00 - $19.98

Requirements

WHAT IT TAKES

Apply today if you meet the following requirements:

Education and Experience

• Completed Grade 12 or equivalent preferred.
• Demonstrated proficiency in a variety of computer software applications, including Microsoft Office and M365 tools
• Demonstrated knowledge of various computer systems (word, excel, teams, other, etc.) required
• Knowledge of event management and incident reporting software systems is considered an asset.
• Experience with answering multi-line phone systems preferred

Knowledge, Skills and Abilities

• Excellent interpersonal and communication skills and ability to work well as part of a team
• Demonstrated ability to interact effectively and in a professional, diplomatic and mature manner with all clients/guests at all levels.
• Ability to work well in a fast-paced environment, and adapt to change
• Able to work with minimal supervision

• Excellent organizational skills
• Excellent decision-making skills: Able to determine when escalation of a guest concern is appropriate
• Excellent knowledge of administrative processes and protocols
• Ability to operate a wide variety of office equipment
• Experience with cash handling
• Must be able to obtain and maintain a satisfactory Criminal Record Check for the duration of employment.
• Note that this position is an in-scope position under the RWDSU Collective Agreement.

Benefits

WHY CHOOSE REAL?

Here at REAL, we can offer unique experiences unlike any other organization:

• Make a difference in your community.
• Be a part of an industry responsible for creating fun and memorable moments for our guests.
• A wide range of employment opportunities to fit your lifestyle – whether that’s committing to us in a full-time capacity or more of a casual role that is event-specific and tailored around your availability.
• We offer competitive wages and industry-standard benefits.
• Matching Group RRSP plan.

For more information visit our website at www.realdistrict.ca. Submit resumes by October 5, 2025 via the link provided.

Please click the link to apply: https://apply.workable.com/j/58D35BBF51

We do not accept resumes on person or emailed.

While REAL appreciates the interest of all applicants, only those selected to advance to the next stage will be contacted.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.