front desk manager
Holiday Inn Express & Suites Welland

Welland (ON)
•6 hours ago
•No application
About
Education: Bachelor's degree. Work setting: Rural area. Relocation costs covered by employer. Hotel, motel, resort. General office. Tasks: Develop and implement policies and procedures for daily operations. Recruit and hire staff. Supervise staff. Conduct performance reviews. Negotiate with suppliers for the provision of materials and supplies. Conduct training sessions. Negotiate with clients for the use of facilities. Perform front desk duties. Arrange for and oversee maintenance activities. Enforce policies and procedures. Address customers' complaints or concerns. Assist clients/guests with special needs. Establish work schedules. Manage events. Organize and maintain inventory. Co-ordinate, assign and review work. Requisition materials and supplies. Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery. Perform same duties as workers supervised. Supervision: 5-10 people. Staff in various areas of responsibility. Certificates, licences, memberships, and courses : First Aid Certificate. CPR Certificate. Computer and technology knowledge: MS Word. Mac OS. PeopleSoft. Quick Books. Central reservation system (CRS). MS Access. MS Excel. MS Office. MS Outlook. MS PowerPoint. MS Windows. Google Drive. Specialization or experience: Specialized environmental skills and knowledge. Security and safety: Criminal record check. Transportation/travel information: Valid driver's licence. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Attention to detail. Combination of sitting, standing, walking. Standing for extended periods. Large workload. Personal suitability: Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Initiative. Team player. Accurate. Interpersonal awareness. Dependability. Judgement. Organized. Screening questions: Are you authorized to work in Canada?. Are you available for shift or on-call work?. Are you available to start on the date listed in the job posting?. Are you willing to relocate for this position?. Do you have experience working in this field?. Do you have the above-indicated required certifications?. What is the highest level of study you have completed?. Experience: 2 years to less than 3 years. Health benefits: Dental plan. Health care plan. Vision care benefits. Financial benefits: Life insurance. Mileage paid. Other benefits: Free parking available. Learning/training paid by employer. On-site amenities. Team building opportunities. Parking available.



