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Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Tasks: Monitor staff performance . Plan and organize daily operations. Set staff work schedules. Supervise staff. Train staff. Determine type of services to be offered and implement operational procedures. Organize and maintain inventory. Address customers' complaints or concerns. Provide customer service. Experience: 3 years to less than 5 years. Health benefits: Health care plan.