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• - Minimum 8-10 years' experience with desktop/software support & hardware (break/fix). - Has managed a team consisting of 10+ team members. - Practical knowledge of ITIL is required (ITIL v4.0 certification preferred). - A team player; someone comfortable working in a highly collaborative, team-oriented culture. - Demonstrated strong leadership of personnel and of business objectives. - Ability to prioritize work and operate under tight deadlines. - Attentive to detail and ability to always follow through to completion. - Ability to physically perform general office requirements. - Must be able to perform essential responsibilities with or without reasonable accommodations. - Travel will be required as business dictates. - Must have Driver's license and reliable personal transportation. Salary range - 100-105K (CAD) LI-NorthAmerica