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Job Description What you’re responsible for: Provide comprehensive end-user support across multiple Ontario locations, including on-site visits as needed. Support users across Windows 11, iOS, Android, and macOS platforms in a Microsoft 365 environment. Monitor the IT ticketing system, ensuring timely resolution and adherence to service-level agreements (SLAs). Maintain and support both on-premise and cloud-based infrastructure, including Azure, Intune, and other Microsoft services. Deploy, ima…