About

• GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC.
• The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.
• Overview of the Role
• The Fulfillment Sub-department focuses on improving capabilities in Platform, Provision, Seat Management, Subscription Management, and Utilization areas. Our mission is to provide customers with a world-class buyer experience through the infrastructure and systems that power GitLab's purchasing and licensing processes.
• As an Engineering Manager for Fulfillment, you will specialize in people leadership, viewing your team as your product. You'll be a big-picture thinker who takes a platform approach to building self-service fulfillment infrastructure that is delightful, performant, trustworthy, and reliable. Your role requires you to be a multiplier and collaborator, safeguarding your team's health while hiring world-class talent and positioning them for success. You'll own delivery of product commitments, continuously improve productivity, and coordinate across departments to accomplish collaborative goals. While you remain technically credible and understand engineering details, your primary focus is on people leadership and strategic platform development.
• What You'll Do
• Build and lead a world-class fulfillment team, making them happy, successful, and effective
• Drive big-picture strategy for self-service fulfillment platform development with a platform-first approach
• Has knack of asking targeted questions, navigating current gaps and drive towards a self service platform
• Own delivery of product commitments while continuously improving team processes and productivity
• Hold regular 1:1s with all team members, safeguarding team health and enabling individual growth
• Plan and execute long-term strategies that benefit the team and product stage
• Foster technical decision-making on the team and make final decisions when necessary
• Conduct code reviews, make technical contributions to product architecture, and solve bugs when needed
• Act as a multiplier by empowering your team and amplifying their impact
• Collaborate effectively across departments to achieve shared goals and build consensus amongst stakeholders
• Discern and improve engineering metrics to drive team excellence
• What You'll Bring
• Experience managing a team of engineers
• Big-picture thinking with ability to balance immediate needs against long-term platform strategy
• Proven track record as a people leader, multiplier, and cross-functional collaborator
• Expert comprehension of core web and browser concepts (e.g., JavaScript asynchronous handling)
• In-depth experience with CSS, HTML, and JavaScript
• Experience building large scale customer facing SAAS applications
• Experience in handling applications that are subject SOX and other regulatory compliance
• Ability to achieve consensus amongst stakeholders and navigate complex organizational dynamics
• Excellent written and verbal communication skills
• Alignment with GitLab values: collaboration, results, efficiency, diversity, iteration, and transparency
• Ability to use GitLab effectively
• About the Team
• We collaborate closely with stable counterparts including Sales & Go-To-Market teams (Deal Desk), Finance & IT (Analytics Engineering), Support Engineering, and Product Technical Program Management. Our cross-functional work extends to various working groups including the GTM Product Usage Data Working Group, GitLab Order to Cash Technical Fusion Team, and Cloud Licensing initiatives.
• The Fulfillment Development Sub-department strives to increase the reliability and availability of Fulfillment infrastructure, make foundational technical improvements to the architecture and data models of the Fulfillment systems, and improve the developer experience through better tooling and documentation.
• How GitLab will support you
• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave
• Home office support
• Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
• Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
• Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.
• GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.