About

• We are looking for experienced Engineering Managers to inspire and guide some of our Engineering teams at Coconut. You are expected to perform at a high level and lead your team in efficiently building solutions to revolutionize the banking experience at some of the industry leading financial institutions.
• We’re keen on leaders who thrive on new challenges and have a proven ability to quickly learn and apply new concepts to drive success. If you come in with strong communication and management fundamentals, and enjoy fostering a collaborative and high-performing team, you’ll have our full support on this journey!
• We innovate on top of a modern solution stack consisting of web technologies (React and Laravel) utilizing a RESTful architecture, and backed by relational DBs (MySQL and PostgreSQL) all deployed on AWS.
• You don’t need to be an expert in any of our specific technologies, but experience in software development with a modern SaaS stack is an asset.
• We don't follow rigid Scrum, but we do run our teams in an iterative way, focusing on continuously improving our team’s delivery and implementing what works for us.
• We foster a blameless culture, balancing open communication and continuous improvement with high accountability and ownership.
• [Note: On Call] We strive to provide service excellence in all areas, as such, roles in our Engineering department are expected to contribute to our collaborative on-call rotation, working with your team to support our systems and ensuring application availability/reliability. As an Engineering Manager, you’ll be available to support your team’s on call rotations and direct your team’s rotation schedule.
• YOU’RE FIRED UP ABOUT
• People Leadership: You will be coaching, mentoring, guiding, and motivating a team of engineers from different backgrounds. This includes all aspects of people management including hiring and training team members, 1:1s, and facilitating opportunities for knowledge sharing, pair programming, or training sessions.
• Delivery: You’ll help your team(s) deliver code in a high trust environment using agile ceremonies, with a strong connection with stakeholders (using demos, retros, blameless incident reviews, and the like). While you won’t be as hands-on with the code, the expectation is that you have the knowledge to ensure your team designs, plans and delivers quality and performant code following best practices throughout the SDLC.
• Planning and Objectives: Drive predictable outcomes by overseeing the team’s planning, managing resource allocation and ensuring the team's work is tied to clear objectives and metrics aligned with organizational goals.
• Driving Process: Working with the engineering leadership team to define, implement and champion dept-wide standards and processes.
• WHAT YOU BRING TO THE TEAM
• 3+yrs of proven experience managing engineering teams: coaching, mentoring, guiding, performance management, setting individual and team objectives and goals
• You have significant experience with success and failure, which helps you make better decisions.
• Experience working with Product Managers and Designers and collaborating well as a group to drive forward success for the engineering team.
• Effective at nurturing relationships and managing multiple stakeholders across different teams.
• Someone who is genuinely passionate about our CHEERS values and is committed to living them out every day.
• Driven by the value that ‘how we win matters’ and a passion for building inclusive, collaborative teams that put people first. You strive to create an inspiring and motivating team environment with an open communication culture.
• Prior experience working as a Software Developer on commercial web applications using modern programming languages (PHP, Python, Ruby, Go, Rust, Java, C++, NodeJS, etc).
• Demonstrated passion for innovation and continuous learning, including a strong foundational understanding and strategic desire to explore and adopt emerging technologies like AI/LLMs to push boundaries and effectively address business and customer challenges.

Our Investment in You

• Find your flow with Cabana Days. We offer flex-time and flex-days so you can recharge and be your best self. We empower our team to prioritize their well-being, knowing that a well-rested team is a productive one. While we offer this flexibility, our commitment to service excellence is unwavering. This benefit comes with a shared responsibility: our customers are our top priority. We ask that you remain available and responsive on flex-days, as needed, to ensure our customers' needs are always met promptly.
• Ability to do your job in a supported, but still flexible environment
• Supported professional development, learning & career opportunities - be supported in your growth journey!
• Regular 1:1 coaching with your leader and regular connection to a passionate executive team
• Work in a team big enough for growth but lean enough to make a real impact
• A full range of benefits to keep you happy & healthy;
• Competitive Salaries - we pay fairly based on experience and expertise, not your ability to negotiate!
• Health & Dental Benefits, Virtual Care, & Disability top up - all starting from day 1!
• Virtual mental health and EAP platform
• WealthSimple GRSP & Matching
• Annual Wellness Benefit ($1000 per year)
• Opportunity to work remote - anywhere in Canada!
• Employee Options - everyone shares in our success!
• Internet Subsidy on each paycheck
• Tiki Bucks Incentive Program - everyone is entitled to earn bonuses!
• A People First Company - 4.4 rating on Glassdoor
• Recently named "Most Admired Corporate Cultures" and ranked #6 in "Best Workplaces in Canada" in company size category

Who we are, and what we do

• Mission
• Match customers with the right expert, at the right time, so no opportunity is lost.
• Values
• Collaboration. Honesty. Empathy. Elevate. Resilience. Service Excellence.
• Coconut Software makes it effortless for customers to connect with their bank or credit union. Our appointment scheduling, queue management, and video banking solutions are used by leading financial institutions across North America, including RBC, Arvest Bank, Vancity, and Rogue Credit Union. Organizations that use Coconut benefit from a seamless customer experience that improves NPS, reduces wait times, and increases conversion rates.
• To date we have raised close to 40M and have been doubling revenue year after year. The team at Coconut has ambitious growth plans to continue to scale the business to new heights by owning the North American market and delivering innovative solutions to our customers.
• Coconut has a company culture that is best in class. We foster a community that is unconditionally inclusive, and in return ask that our people contribute their differing perspectives, ideas and experiences for one common purpose: to advance the way people live and work in an environment of diversity, equity and inclusion and workplace belonging.

Some recent awards we're proud of include

• Coconut Software is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act, 2005.