About

• Company Description
• Raffles Seychelles, part of the esteemed Raffles Hotels & Resorts, boasts 20 ultra-luxury properties worldwide, some featuring exclusive branded residences. In 2023-24, four new Raffles hotels will be unveiled. The brand, named after Sir Stamford Raffles, exudes elegant British charm while catering to the modern lifestyles of well-travelled guests. With warm, personalized service and iconic Raffles Butlers, we offer an atmosphere of generosity.

• Our hotels are not just accommodations; they are art museums, culinary hubs with renowned chefs, and pioneers in next-gen wellness experiences. We prioritize cultural and natural heritage preservation, employing experts within our properties. At Raffles, guests transform into friends and eventually become family. It's a place to celebrate, explore, exchange ideas, and discover a new dimension of luxury that resonates with emotions as gracefully as the Raffles name itself.
• Job Description
• Position: Director of Rooms
• Department: Rooms Division / Front Office
• Reports to: Resort Manager
• ________________________________________________________________
• PURPOSE OF POSITION
• To manage and coordinate all departments in the Rooms Division. Plan, develop, implement and audit the quality of products and services for all internal and external customers.
• KEY ROLES & RESPONSIBILITIES

Maintain complete knowledge of

• All hotel features/services
• All room types, numbers, layout, décor, appointments and locations
• All room rates, special packages and promotions
• Daily house count and expected arrivals/departures
• Previous day’s pickup and anticipated business levels
• Room availability status for any given day
• Scheduled in-house group activities, locations and times
• All hotel and divisional policies and procedures
• Monthly forecast and budget items
• Tour hotel daily; audit staff adherence to hotel policies and procedures in all phases of service and job functions; follow up with designated personnel where needed
• Review departmental/divisional profits, payroll expenses, rooms’ expenses, cost per occupied room, previous day’s occupancy and room revenues
• Help conduct line-ups, review all information pertinent to the day’s business
• Prepare weekly work schedules and Manager on Duty schedules in accordance with staffing guidelines and labor forecasts; adjust schedules to meet business demands
• Conduct weekly meetings with divisional managers and review all information pertinent to the week’s business
• Observe guest reactions and confer frequently with staff to ensure guest needs are met
• Monitor and handle guest complaints in an expedient and effective manner
• Anticipate sold-out situations/and know how many rooms are overbooked; assist in locating alternative accommodations for guests and assist in “walking” and following up with guests, in accordance with hotel policies and procedures
• Review all out-of-order rooms daily with respective departments to determine most current status and estimated date for return to room inventory
• Complete work orders for submission to Engineering for prompt maintenance repairs
• Prepare monthly, quarterly and yearly Rooms Division financial forecasts
• Prepare annual capital expenditures report
• Monitor monthly status of all accrual categories, i.e., linen, bathrobes, uniforms, etc.
• Provide training and development opportunities for all management personnel
• Administer quarterly performance evaluations for all managers; provide performance feedback to all staff; handle disciplinary problems and counsel managers and staff
• Facilitate divisional and departmental Strategic Planning meetings
• Monitor and facilitate all Internal Defect Reports relating to the Rooms Division
• Work with appropriate departments in setting future rates and special packages
• Assist with facilitation of all quality auditing processes
• Mentor and train appropriate employees for upward growth
• PERSONAL ATTRIBUTES
• Excellent communication skills in English
• Highly desirable to have at least one second language from a key source market: German, French, Russian or Arabic.
• Ability to work well under pressure, focus on details, think clearly, analyze and resolve problems, exercise good judgment, always with calm and composure
• Strong working knowledge of budgets, forecasting, profit and loss statements
• Ability to train and motivate individuals, creating and maintaining a cohesive team
• Good computer knowledge; able to use property management system
• Solid interpersonal skills; able to ascertain and effectively address guest/employee needs
• Ability to ensure security and confidentiality of guest and hotel information
• Ability to work with constant interruptions with a high degree of professionalism
• Ability to prioritize and organize work assignments; delegate work
• Ability to direct performance of staff and follow up with corrections where needed
• Qualifications
• QUALIFICATIONS
• Degree from reputable hotel school preferred
• EXPERIENCE
• Minimum 7 years’ experience as department head or Excom member (with at least two years of prior experience as Excom Member) of an ultra luxury resort or hotel.