About

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What you’ll be doing Reporting to the Senior Director of Client Segments – Newcomers, the Director, Newcomer Client strategy is accountable for leading the development and execution of a highly integrated roadmap of client-facing initiatives that support the growth of the Newcomer segment. The work is varied and diverse, but you can expect it will involve conducting research and bringing forward client-focused insights and integrating across products and channels to support development, launch and monitoring of one cohesive strategy and tactical plan for this segment.  This role will help develop strategies that attract new clients and retain our existing clients by offering engaging programs relevant to that segment and personalized experiences with our bank. As a client segment leader, the role will be laser focused on growth through strong client acquisition, engagement and retention tactics to meet or exceed key performance indicator targets.  Director, Newcomer Client strategy will take a leadership role in conducting strategic analysis across several key business drivers and driving strategic initiatives end to end based on our client insights and working with cross-functional team throughout the stages of solution identification, scoping, designing, implementing and tracking.  The role will quantify opportunities, create executive level analysis and communication to ensure effective decision making. This role is high exposure and requires strong thought leadership, ability to influence at all levels and urgency to execute and track a complex set of initiatives across segments and partners. At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. How you’ll succeed Understand our clients - Spearhead qualitative and quantitative research and journey mapping to develop a deep understanding of our clients’ needs and inform how we attract, engage and retain our clients. Analyze the market to identify competitive gaps in client engagement and experiences. Gather direct client and frontline feedback by engaging with senior leaders and frontline team members at all levels. Size market opportunities and develop appropriate KPIs and targets; manage to set targets. Integrate across products and channels - Take a leadership role in integrating across products and channels to collaboratively design solutions and strategies relevant to our most important segments. Work with executive stakeholders to create a one plan approach and secure executive alignment on objectives, strategies and tactics. Leverage our data to identify trends and deep client insights for the segment to form a view on how and which new clients to attract to CIBC. Innovate for ‘business not as usual’ solutions & partner management - Define client engagement journeys and identifying key gaps and develop a multi-year strategy. Seek out learning opportunities outside of financial services to apply to client segments. Lead ideation sessions with product, marketing and channels to identify new opportunities. Execute - Be the single point of contact to close key gaps in our client journey by executing results-focused initiatives that scale. Implement new foundational capabilities to attract new clients and deepen shallow relationships. Launch relevant offers, product bundles and partnerships. Monitor – Monitor progress against KPIs and manage client segment target expectations. Monitor industry trends that impact client segments. Monitor post-project implementation to ensure scale is achieved. Who you are You put our clients first. You engage with the purpose of finding the right solutions. You go the extra mile, because it's the right thing to do. Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard. You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results. You can demonstrate experience in user-centric design, journey mapping, agile and end-to-end process thinking, concurrent management of multiple projects, relationship management and team leadership. You have comprehensive knowledge of client segments to create a compelling value proposition that will increase revenue growth, share of wallet and competitive position in the marketplace. You have a degree in business or a related field, preferably a Master’s degree. Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability. #LI-TA What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions What you need to know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. Job Location Toronto-81 Bay, 25th Floor Employment Type Regular Weekly Hours 37.5 Skills Client Strategy, Communication, Leadership, Market Research, Project Management At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.