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Job Description You Will: Develop relationships with key decision makers and operations staff at our clients. Manage client relationships and act as escalation point for all client queries Own and manage incidents/errors end to end in a timely manner. Maintain a high level of client satisfaction and retention. Management and oversight of client specific SLA’s and KPI adherence by operations teams. Host monthly service calls with clients with our SLA and KPI data. Participate in client DDQ’s and…