About

• Company Description
• At General Dynamics Mission Systems–Canada, our focus extends beyond engineering technology solutions—we are dedicated to cultivating careers. If you seek a purpose-driven career solving some of the world’s most critical problems, alongside some of the brightest engineering minds, your application is welcome. Join a community where your unique perspective propels innovation.
• Why Join Us?
• Flexible Work Environment: We have On-site and Hybrid positions, this is often dependent on the nature of your role. We offer a variety of options for your work schedule which includes compressed work week options, flexible start times and shut down periods.
• Professional Development: We offer a number of resources and support to help develop your professional toolkit! You should anticipate regular progress reviews as well as access to educational assistance, professional designations and certification support, training and more!
• Total Rewards: Consider it covered—health, dental, and beyond. Early access to a pension plan with various perks to acknowledge your contributions to the organization.
• Job Description
• We are currently hiring for a Desktop Support role in Ottawa. Join our dynamic IT support team, where you'll play a key role in managing and maintaining IT assets while providing essential support services. In this role, you’ll execute asset deployment, troubleshooting, issue remediation and ensuring smooth IT operations. We are looking for someone who enjoys a customer service facing role while also having the ability to take initiative, contribute to process improvements, and collaborate with team members to enhance service delivery.

Primary Responsibilities

• Execute preparation, deployment, setup, harvesting and destruction of IT assets.
• Responsible for assigned service requests including request discernment, trouble-shooting/solutioning and resolution and other related duties as required.
• Asset management system, Service desk script, policy and protocol support/maintenance/creation may be required.
• Provides support services for line and or functional teams.
• Performs standard duties requiring knowledge of subject matter and general understanding of department practices.
• Qualifications
• Related College Diploma and 2-3 years of help desk or desktop IT support experience required.
• 1 year minimum experience with Information Systems administration.
• 1 year minimum experience with end-point management technologies including encryption, anti-virus, patching, Wireless, remote access and introspection.
• Ability to install and troubleshoot a wide range of end-point software and hardware.
• Ability to recommend Hardware and Software to solve issues and break fix issues. This may include ordering and receiving. Interfaces with other departments to troubleshoot issues.
• Strong verbal and written communication skills required.
• Strong customer service skills required.
• It is a requirement that General Dynamics Mission Systems-Canada be registered with the Canadian Controlled Goods program and that all of its workforce be security assessed. Successful applicants must meet all applicable security requirements, including but not limited to the ability to obtain and maintain a Canadian government security clearance. Applicants may be required to meet additional security requirements in order to gain access to technical data, classified areas or information that is subject to international regulations. You must be eligible to work in Canada.
• Additional Information

Physical Effort

• Continuous movement amongst workstation equipment to complete work. Repetitive hand movement (PC use) is required for continuous periods of time. Periodic lifting of low weight items with limited lifting of items with considerable weight.

Sensory Effort

• Moderate degree of visual concentration for periods of time required in testing or troubleshooting of software and hardware as well as reading of polices, protocol, work instructions, knowledge bases, scripts and other documents.
• We believe the unique contributions of each of our colleagues are key in our ability to drive innovation. By fostering a culture of belonging, encouraging idea sharing at all levels, and reinforcing the very real impact of what we do, we offer an environment where everyone can take pride in their work. We respect diverse opinions, and value the lived experiences each and every one of us bring to our workplace. If you require accommodation during any stage of the application process, please contact Human Resources via [email protected].