About

Education: College/CEGEP. Work setting: Help desk. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Computer and technology knowledge: Internet. Servers. Desktop applications. MS Office. MS Windows. Transportation/travel information: Public transportation is available. Work conditions and physical capabilities: Tight deadlines. Repetitive tasks. Attention to detail. Sitting. Personal suitability: Accurate. Ability to multitask. Time management. Experience: 2 years to less than 3 years. Other benefits: Free parking available.