CyberMaxx is seeking a highly motivated and experienced SOC Shift Lead to guide our Security Operations Center team during assigned shifts. This leadership role is critical to ensuring 24/7 security monitoring, incident detection, and rapid response for our clients. The SOC Shift Lead will provide technical guidance, maintain operational excellence, and promote a culture of continuous improvement while leading a high-performing team in a mission-critical environment.

Key Responsibilities

• Lead and coordinate SOC analysts during assigned shift, ensuring adherence to procedures and performance expectations.
• Serve as the first line of escalation for high-priority or complex security incidents.
• Oversee real-time monitoring, analysis, and triage of security alerts from various security platforms.
• Validate and ensure completeness, accuracy, and consistency of incident documentation and ticketing.
• Enforce adherence to playbooks, runbooks, and service level agreements (SLAs).
• Provide shift handoff summaries and briefings to incoming teams and SOC leadership.
• Mentor and coach team members to drive continuous skill development and career progression.
• Assist with onboarding of new analysts and ensure proper access to customer environments.
• Participate in operational planning and post-incident reviews to identify improvements.
• Collaborate across internal teams to support customer onboarding, tuning, and custom configurations.
• Maintain awareness of emerging threats, vulnerabilities, and security technologies.

What It Takes to Be Successful

• Bachelor's degree in a related field or equivalent combination of education and work experience.
• 3+ years of experience in a SOC or cybersecurity operations role, with at least 1 year in a lead or supervisory capacity.
• Certified in one or more recognized cybersecurity certifications (e.g., CompTIA Security+, CySA+, GCIH, GCIA, CEH).
• Experience with SIEM, EDR, and other security tools and platforms.
• Ability to work in a 24/7 operational environment with rotating shifts, including nights, weekends, and holidays.
• Strong written and verbal communication skills, especially in high-stress scenarios.
• Demonstrated ability to lead, motivate, and support teams in fast-paced, high-stakes environments.
• Legally eligible to work in the US, EU, or APAC regions as assigned.

Preferred Qualifications

• Familiarity with MDR service models.
• Exposure to incident response frameworks (NIST, MITRE ATT&CK).
• Experience with multiple customer environments in MSSP/MDR contexts.
• Prior experience with mentoring or team training programs.