About

• Summary
• EQL Edtech is recruiting on behalf of our client, a high-growth AI-for-Good technology company. We are seeking a high-performing Customer Success Manager (CSM), ideally with a background in top-tier consulting (e.g., McKinsey, Bain, BCG) or a strategic B2B SaaS environment, to join their Toronto (Hybrid) team.
• This is a pivotal role in a 30-50 person, high-impact SaaS company (funded by a premier global financial institution) that is using AI to resolve economic inequality and transform the future of work. If you are a strategic problem-solver driven by a "high velocity, high impact" culture, this is your next move.
• Your Mandate: What You Will Own
• As the Strategic Customer Success Manager, you will own a portfolio of key Canadian customers. This is not a traditional account management role; you will be the primary strategic partner and trusted advisor to executive-level stakeholders in government and workforce development. Your mandate is to drive deep product adoption, ensure value realization, and secure long-term commercial growth.
• Forge Executive Partnerships: Develop deep, trusted-advisor relationships with key stakeholders, from C-suite and government officials to frontline staff.
• Lead Strategic Implementation: Quarterback the entire customer journey, from complex onboarding and implementation to long-term success, marshaling resources across Product, Engineering, and Growth.
• Drive Deep Platform Adoption & Value: Move beyond simple usage. Guide clients to fundamentally transform their operations using the platform's full AI capabilities.
• Architect Commercial Growth: Proactively manage the commercial health of your portfolio, identifying and executing renewal, upsell, and expansion opportunities.
• Be the Voice of the Customer: Translate complex client needs into actionable insights that directly shape the company's product strategy and AI roadmap.
• The Ideal Candidate Profile
• This role is ideal for a high-performing individual with exceptional strategic and analytical skills.
• Elite Problem Solver: A proven track record of solving ambiguous, complex problems with rigorous, structured thinking (a hallmark of top-tier consulting).
• Executive Presence: Exceptional communication and presentation skills. You can command a room and communicate with gravitas to executives and technical teams.
• Project Management Excellence: Experience managing multiple, complex projects concurrently, keeping timelines, deliverables, and diverse stakeholders aligned.
• Strategic & Commercial Acumen: The ability to connect daily execution to broader strategic goals, with a clear understanding of SaaS-metrics, renewals, and growth.
• Data-Driven: Comfort in interpreting complex data and metrics to surface critical insights that inform strategy and product feedback.
• Poise & Empathy: The ability to handle sensitive, high-stakes conversations with a balance of empathy and accountability.
• Location: Must be based in the Greater Toronto Area (or willing to relocate) and able to work in a hybrid model.
• Location & Logistics
• Office: This is a hybrid role with 1-2 in-office days per week.
• Travel: You may be expected to travel up to once per quarter.
• Compensation
• The base salary range for this role is $80,000 - $120,000 CAD, reflecting varying levels of expertise and experience.
• About Our Client
• Our client is a high-growth AI Technology / SaaS company (30-50 employees) with hubs in Toronto and NYC. They are a mission-driven team united by a commitment to job seekers and the workforce ecosystems they serve.
• Important note: Data shows that men typically apply when meeting 3/10 requirements, while women often wait until it's 10/10. We encourage you to apply if you see a strong (not necessarily perfect) fit.