About

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Only applications submitted via our website: https://www.membrain.com/careers-solutions-specialist-us will be considered.

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Membrain is growing as an organization as well as a product as we are improving its capabilities and features every three weeks! To ensure our customers keep benefitting from all that Membrain has to offer, we are looking for a Customer Solutions Specialist based in Georgia, Michigan or Ohio to bridge the gap between our customer’s technical and business needs with Membrain’s capabilities.

As a member of the Solutions team, you are a product expert and help design elegant technical solutions in collaboration with our Sales, Customer Success and Product teams, to ensure our customers are set up for success. Being a SOC2 compliant organisation, a background check will be required when we get to the stage where we’ve made you an offer.

Responsibilities

• Engage closely with customers and their Customer Success Advocate (occasionally our sales team and/or partner) to discover and understand customers’ technical requirements while keeping their business needs in mind
• Design and implement elegant and creative solutions to align with customer needs, providing technical insights and best practices for implementation
• Manage data import projects for customers
• Play an integral role in integration projects
• Stay up-to-date with the latest product releases and updates to maintain an in-depth understanding of Membrain's features, functionalities, and integration capabilities
• Provide technical assistance to colleagues and customers during onboarding, troubleshooting, and ongoing usage
• Be the escalation point for technical queries and guide customers through complex scenarios, ensuring a seamless experience
• Update and create help center articles, tutorials, and documentation to empower customers to use Membrain effectively
• Collaborate on cross-functional projects to enhance the overall customer experience
• Contribute to Membrain’s continuous improvement by identifying requirement trends across our customer base
• Be curious about industry trends, the competitive landscape, and emerging technologies related to CRMs and sales effectiveness

The output of your work

• Design and implement technical solutions that meet customers’ needs
• Document implemented unique customer solutions
• Complete data imports for customers & integrations projects
• Respond to escalated technical queries from colleagues and customers

ABOUT YOU

You are

• Committed to finding efficient and elegant technical solutions to complex problems
• Attentive to detail and can also “zoom out” to connect the details to the bigger picture
• Good at explaining technical and complex issues in simple ways
• Well-organized with the ability to work independently and with a team
• Always looking for personal growth and sharing
• Highly professional with a strong work ethic
• A resident of the State of Georgia, Michigan or Ohio

You have

• The capacity to easily switch from one project to another
• Strong troubleshooting skills
• Strong verbal and written communication skills in English
• A good understanding of sales processes and the sales landscape

WHAT DOES IT LOOK LIKE?

In the first 30 days

• Learn the foundation of why Membrain exists and how we serve our customers and partners
• Have a solid understanding of Membrain's core features and functionalities
• Become familiar with the tools and platforms we use
• Successfully complete the first phases of Membrain’s onboarding program
• Shadow Customer Success team members to observe real customer interactions and solution designs
• Respond to your first customer inquiries and simple technical requests
• Create and update several help centre articles or similar relevant documentation

In your first 90 days

• Explain to others what Membrain does and how it works
• Have had contact with all team members
• Handle and resolve technical queries, serving as the go-to escalation point for colleagues and customers
• Have designed your first technical solution for a customer

After a year

• Know Membrain inside and out
• Become a role model for new hires and help the team grow
• Continually be learning about all things needed to stay on top of your game
• Be the go-to person for designing complex technical solutions for customers
• Actively participate in cross-functional projects aimed at enhancing the overall customer experience

WHAT WE OFFER

Dynamic market
The sales technology space is exploding, and you will work in a fast-paced market with plenty of innovation!

Ambitious team
You’ll work hard with our teams to deliver our brand promise: increased sales effectiveness for clients.

Work from home
By working from home, you'll be freed from the daily commute and can spend more quality time with your loved ones and your hobbies.

International work environment
You will collaborate daily with colleagues in North America, Europe, and Asia using Zoom, Slack, and other online tools.

Growth
You’ll be getting both external and on-the-job training from your colleagues, and your career will grow along with the company.

OUR VALUES

We believe that work becomes meaningful when it helps us grow - as individuals and professionals - and makes our world a better place. We also believe that teams with purpose and passion can move mountains!

Challenge the mainstream
The law of least resistance leads to mediocre experiences. Challenge the norm; find new ways of doing things and new solutions to problems.

Be professional
Do what you set out to do, keep your promises, and never blame others, or circumstances. By doing so, you will gain the respect of others and build trust - upon which relationships are built.

Have a growth mindset
What is good enough today will not be sufficient tomorrow. For you and our company to grow, you must continually improve your skills and relationships.

Be full of heart
We care about each other, we are kind and we lift each other up. We believe that building together is better than building alone.

BENEFITS

25 vacation days per year - with 20 being mandatory
We believe in taking time off to come back rejuvenated, motivated, and with great ideas, which is why we want all our team members to take time off to wind down.

Health benefit
Healthcare systems work very differently in different parts of the world and in the US, we offer to cover 100% of your premium for medical, dental and vision benefits so taking care of your health isn't a source of worry.

Access to a 401(k) Savings Plan
We each make personal decisions when it comes to how we choose to save. Therefore, we offer access to a 401(k) savings plan if you choose to put some money aside for your older days.

Paid parental leave
What is more important than our children? We will ensure that you spend quality time with your newborn, compensated and stress-free.

Professional growth budget
We want to invest in activities that enable you to expand and grow your professional skills because we believe learning and being on top of your game is an important contribution to keeping Membrain a leader in its field.

Remote workspace allowance
As it can be challenging to work all the time from home, we are offering a monthly allowance that you can expense for accessing a workspace outside your home.

The "Think Big" day
Once a quarter, we want you to take a day off from your regular duties to freely think about one specific challenge and create ideas on how it could best be solved for the benefit of our customers.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance
• Work from home

Application Question(s):

• Are you a resident of the State of Georgia, Ohio or Michigan?

Work Location: Remote