Responsibilities
As a Customer Service Representative, you'll need to:

Manage a high volume of incoming calls from clients, sales representatives, and end-users.
Respond to emails and client inquiries regarding product information, order statuses, and other questions.
Generate quotes for clients and obtain necessary pricing from product management.
Develop and maintain a comprehensive knowledge base of our evolving product offerings.
Provide superior customer service by building strong relationships with existing clients and business partners.
Proactively resolve customer issues to ensure a smooth and positive experience.

Qualifications
Required Qualifications:
5 to 10 years of relevant customer service experience.
Proficiency in French and English (essential bilingualism), as service is provided across Canada.
Proficiency and in-depth knowledge of Microsoft Office software (Word, Excel, PowerPoint, Outlook).
Practical knowledge of an ERP system (Enterprise Resource Planning).

Desired Skills and Competencies:
Excellent communication and interpersonal skills, both verbal and written.
Strong operational capabilities and a proven ability to manage multiple tasks simultaneously while meeting tight deadlines.
An exceptional focus on customer service and keen attention to client requests.
Ability to effectively manage stress in a fast-paced environment.

Summary
Is this job for you?
If you're looking for a B2B customer service role, a full-time day position, and weekdays, look no further!

Don't wait! Send your resume to elisabeth.parent@randstad.ca with "protection" in the subject line.

Looking forward to meeting you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.