About

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Role Description

At HOLLY HUNT, we believe in the power of exceptional design and unwavering service, whether in-person or online. We're looking for a Digital Client Experience Coordinator to join our dynamic and high-performing Digital team and provide world-class service across digital service channels, ensuring our clients feel valued, informed, and inspired.

• Assist clients through digital channels (email, live chat, SMS, phone, social) by answering inquiries, providing product knowledge, and facilitating sales, thereby ensuring a top-tier, seamless service experience.
• Vet and register new clients, offering a premium introduction to HOLLY HUNT.
• Stay up to date on collections and offerings across all product categories (hardgoods and softgoods), delivering accurate and consultative responses to client inquiries.
• Utilize and master platforms including Gladly (client communication), Sprinklr (social media management), Business Central (ERP system), and Order Track (sample order placement and tracking) to provide efficient and effective customer support.
• Manage both inbound and outbound communications, resolving issues related to discontinuations, order status, returns, shipping, and site support while maintaining the highest standard of service.
• Understand the sales process and seamlessly transition clients to the appropriate Showroom sellers to drive conversions.
• Participate in User Acceptance Testing (UAT) for new website features and functionality and collaborate with cross-functional teams.
• Proactively identify opportunities to improve client service and streamline workflows for greater efficiency.
• Consistently meet or exceed program metrics and thrive in a high-performance environment.
• Radiate enthusiasm and genuine passion for our brand, creating authentic, meaningful interactions with clients.

Qualifications

• Bachelor’s Degree or relevant experience required.
• 2-3 years in client service, with a preference for those with a sales background.
• Strong tech skills, including proficiency with MS Office (Excel, Word), fast web-browsing, and familiarity with multiple digital platforms.
• Exceptional written and verbal communication skills.
• Strong interpersonal and problem-solving abilities to manage client inquiries and resolve issues with tact and professionalism.
• A genuine interest in interior design.
• Ability to work remotely or from the Chicago headquarters, with occasional visits to a showroom.

Requirements

• If working remotely, a quiet home office and a reliable wired internet connection are essential.

Benefits

• Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans.
• Paid Time Off (including Vacation and Parental Leave), Holidays, 401(k), and Short/Long Term Disability.
• Other special perks reserved for our associates.