About

Education: Secondary (high) school graduation certificate. Work setting: Urban area. Government department and/or agency. Tasks: Answer written and oral inquiries. Address customers' complaints or concerns. Answer inquiries and provide information to customers. Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.. Perform general office duties. Explain procedures, risks and benefits to clients. Answer clients' inquiries and provide information. Computer and technology knowledge: Database software. MS Excel. MS Outlook. MS Windows. MS Word. Type of experience: Call centre. Transportation/travel information: Public transportation is available. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Work under pressure. Personal suitability: Punctuality. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Organized. Reliability. Team player. Ability to multitask. Dependability. Honesty. Screening questions: Are you authorized to work in Canada?. Do you have experience working in this field?. Experience: 3 years to less than 5 years. Employment terms options: Day. Health benefits: Dental plan. Health care plan. Financial benefits: Life insurance.