About

This is a high-impact role where you will manage executive schedules, support our customer service, data entry, invoice collection, and support business operations. You will serve as the right hand to our Operations Manager, keeping everything organized, handling critical communication, and ensuring both the team and clients have what they need to succeed. If you are a strong communicator, an excellent problem solver, and thrive in a fast-paced environment, this role is for you. Key Responsibilities - Executive Assistance & Calendar Management – Schedule meetings, prioritize the CEO’s time, and manage daily workflows efficiently. - Helpdesk & Client Support – Respond to client inquiries via email, chat, and helpdesk platforms, ensuring professional and timely support. - Email & Inbox Management – Organize inboxes, filter urgent messages, draft responses, and keep communication streamlined. - Payment Collection & Invoicing – Track outstanding payments, follow up with clients on overdue invoices, and manage financial follow-ups professionally. - Cold Calling & Appointment Setting – Schedule client calls, follow up with potential leads, and book sales calls. - Administrative Support & Chat Handling – Manage internal documentation, spreadsheets, reports, and maintain organized communication channels. - Basic understanding of automation workflows like GHL and Kajabi. Requirements - Bachelor’s Degree (Mandatory) in Business Administration, Communications, Marketing, or a related field. - Minimum 2 years of experience in an executive assistant, customer service, or project management role. - Experience with CRM & Helpdesk Tools – Familiarity with GoHighLevel, Kajabi, and Freshdesk (optional). - Fluent in English (Written & Verbal) – Must be able to communicate professionally and confidently with clients and team members. - Highly Organized & Detail-Oriented – Strong ability to track multiple tasks, follow up on deliverables, and ensure nothing falls through the cracks. - Proactive & Solution-Oriented – Takes initiative, identifies problems before they arise, and proposes solutions. - Discretion & Confidentiality – Will be handling sensitive business, financial, and client information, so trustworthiness is essential. - Tech-Savvy & Quick Learner – Must be able to work with various software tools, adapt to new platforms, and troubleshoot issues. - Ability to Work in EST Business Hours – Flexible but must be available for meetings and collaboration. Why Work With Us? - Fully remote – Work from anywhere with a reliable internet connection. - Two weeks paid time off per year, completely offline. - Competitive salary with commission opportunities. - Exposure to a high-growth, fast-moving environment with innovative business strategies. - Opportunities to work directly with high-level entrepreneurs and expand your skills. - A supportive, high-performance team that values efficiency and results. About Toyin Crandell Coaching Toyin Crandell Coaching is one of Canada's fastest-growing companies, recognized as the 74th fastest-growing business in the country by The Globe and Mail Report on Business. We have trained over 72,000+ business owners and career professionals using neuroscience-based strategies to drive personal growth, financial mastery, and high performance. Our work has impacted lives globally, serving clients across all 50 U.S. states, Canada, Australia, Taiwan, the UK, Belgium, and beyond. We are looking for a highly organized, proactive, and tech-savvy Communications VA, Customer Service & Executive Assistant to manage client interactions, keep the team organized, and ensure smooth operations. How to Apply If this sounds like the right role for you, please submit the following: - Your updated resume highlighting relevant experience. - A ONE minute video explaining your experience in executive support, and customer service. - A portfolio or work samples (if available) that demonstrate your ability to manage operations and client communication. Send your application on Upwork. Do NOT contact me elsewhere as I will not respond. Deadline: July 13th, 2025