About

• About the Role

• As a Customer Service Specialist, you will be the first line of support for our customers, ensuring their training experience is seamless and positive. Seventy percent of your time will be focused on customer service engagements, resolving issues, and guiding customers through their training journey. The remaining thirty percent will be dedicated to billing support working directly with our Controller, helping maintain accurate invoicing, reconciling payments, and assisting with financial workflows.

• This is a highly dynamic role that requires excellent communication, organizational skills, and attention to detail. You will collaborate across departments, contribute to smooth customer onboarding, and play an important role in both operational excellence and customer satisfaction.

• What You Excel At

• · Customer First Mindset. Creating a positive customer experience through responsiveness, empathy, and professionalism.

• · Clear Communication. Explaining complex processes simply and ensuring alignment between internal teams and customers.

• · Operational Accuracy. Maintaining precise records for billing and customer interactions.

• · Problem Solving. Quickly identifying issues and guiding customers toward effective solutions.

• · Collaboration. Partnering across teams Sales, Account Management, Finance to deliver seamless service.

• What You Will Bring

• · Customer Service Experience. 3+ years in customer service, support, or related roles, ideally in a SaaS or training environment.

• · Billing & Invoicing Knowledge. Familiarity with invoicing, payment reconciliation, or financial systems such as QuickBooks Online.

• · Communication Skills. Strong written and verbal communication, including comfort handling inbound calls.

• · Organizational Strength. Ability to track multiple requests, maintain accurate records, and meet deadlines.

• · Proactive Problem-Solving. A mindset of ownership and initiative when addressing inefficiencies or customer concerns.

• · Technical Comfort. Familiarity with billing automation tools or LMS environments is a plus.

• What We Offer

• · Meaningful Impact. Contribute to a culture where every initiative, innovation, and interaction is aimed at strengthening aviation safety.

• · Remote Flexibility. Work from anywhere while staying deeply connected to a mission-driven, collaborative team.

• · Strategic Role. Represent the voice of the customer at a pivotal growth moment.

• · High-Growth Environment. Join a team that’s rapidly expanding, welcomes innovative ideas, and fosters personal and professional development.

• · Great Benefits. Enjoy medical, dental, and vision coverage, charitable giving match, retirement savings, and a generous PTO policy for your health today and in the future.

• We are committed to fostering a diverse, inclusive environment and to encourage these values in everyone on our team. We provide an environment of mutual respect where opportunities are available without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.