- Social Benefits: Eligible after just one week of work.

Responsibilities
As a representative, you will play a key role in ensuring customer satisfaction and smooth logistical operations. Your responsibilities will include:

- Taking and processing orders for pickup and delivery.
- Constantly communicating with carriers to provide real-time order tracking to customers.
- Handling daily calls and maintaining excellent relationships with internal and external clients.
- Promptly addressing customer and carrier complaints, including escalation when needed.
- Monitoring carrier performance to identify optimization opportunities.
- Updating files and information in SAP software.
- Collaborating with sales, logistics, carrier teams, and clients.

Qualifications
To succeed in this role, you should have:

- 1 to 3 years of experience in a customer service or call center role.
- Strong computer skills, including proficiency with SAP software.
- Bilingualism (French-English) is essential as you will be responsible for clients outside of Quebec.
- Excellent problem-solving skills and a high degree of autonomy.
- A strong sense of time management and the ability to work effectively in a team.

Summary
Ready to Take on the Challenge?
If this role excites you, don't wait! Apply directly online or send your resume to thibault.sanz@randstad.ca with "cement" in the subject line.

We look forward to meeting you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.